Facilities Manager

4 weeks ago

Bristol, United Kingdom Alder King Property Consultants Full time

EXPERTISE. PARTNERSHIP. RESULTS.

These are the foundations on which Alder King has built its reputation over the past 100 years.

Today, we are a progressive and successful top 25 UK property consultancy, working with clients locally, regionally and nationally, adding value at every stage of the property life cycle.

We’ve developed a way of working that clients trust. High-level partner involvement. Multi-disciplinary team approach. Proactive collaboration. Diverse networks and relationships. Discipline, sector and geographical expertise. All delivered with a practical, professional and friendly approach.

PURPOSE OF ROLE

Alder King is a major provider of property and facility management services, with an outstanding track record in the management of all types of commercial property including shopping centres, business parks and complex mixed use city centre developments.

Our facilities management team provides best in class solutions to the daily challenges of property facilities management, helping deliver operational efficiencies while simultaneously enhancing property values. We offer a comprehensive range of specialist FM services, focusing on the procurement and management of premises support services, auditing of facilities management contracts and ensuring statutory compliance.

Working in this key role within our highly successful team you will be responsible for the operational management of FM services across a diverse range of commercial property. Working on behalf of a range of clients you will deliver high level services meeting KPI and SLA targets across the predominately South West property portfolio.

Your role as Facilities Manager, will be to ensure best practices are followed for maximum efficiency across a diverse portfolio of client properties. You’ll be involved in both strategic planning and day to day operations, particularly in relation to buildings and premises support services. You will also be assisting your FM colleagues with the procurement and instruction of appropriate maintenance and reactive works, via online systems and in person where appropriate.

RESPONSIBILITIES

  • The management of premises support services within the managed portfolio.
  • Direct, plan and coordinate essential services for clients such as grounds maintenance, reception, security, cleaning, building fabric maintenance, and MEP Maintenance.
  • Procurement of FM Services including the preparation of tender documents and specifications.
  • Ensure buildings meet health and safety, environmental and quality requirements that comply with current legislation and industry standards.
  • Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
  • Maintain regular liaison and engagement with occupiers on the managed portfolio, regarding the Facilities Management services and ensuring colleagues are aware of any issues.
  • Attend managed properties as required, to enable and support the provision of Facilities Management services for clients and occupiers.
  • Providing occasional holiday cover for members of the FM team, monitoring emails, online systems, invoices and dealing with matters that arise.
  • Ensure that all necessary documentation (certificates, reports, photos etc) is provided by suppliers in a timely fashion, is kept on site, and is recorded through online systems.
  • Re-tendering service contracts or obtaining quotes for planned or reactive works at managed properties, helping to ensure high standards and value for money.
  • Ensure service contracts and variations are documented to the Alder King standard
  • Scheduling and where appropriate attending H&S audits, including but not limited to General Risk, Fire Risk, Water Risk and Asbestos.

GENERAL

  • Uphold the Firm’s values at all times during both internal and external dealings.
  • Proactively seek out and attend relevant networking events in order to nurture and grow the Firm’s client contacts with the view to generating growth.
  • Consistently produce high quality work which, at a minimum, meets client’s expectations. In addition, work collaboratively with third parties as appropriate to ensure you exceed client requirements.
  • Willingly share relevant and appropriate knowledge with colleagues and support their development as required.

QUALITIES AND QUALIFICATIONS

  • High degree and knowledge of Health and Safety legislation, environmental protection requirements and ideally IOSH qualified.
  • Knowledge of Commercial Property Service Charges.
  • Have a minimum of 2 years facilities management experience, preferably in the commercial managing agent environment, and operating or have the capability to operate at Level 4 and above on the IWFM Professional Standards framework.
  • Fluent with all Microsoft packages and relevant to the role IT packages, including fluency with CAFM systems.
  • A highly motivated commercial approach, with ability to work as part of a team and be a self-starter working on your own initiative.
  • Have strong research, analytical skills, and reporting skills.
  • Have resilience to work under pressure; have excellent prioritisation, time management, negotiation and organisation skills and attention to detail.
  • Possess excellent/good communication and inter-personal skills and, deliver information clearly and succinctly.
  • Be proactive and receptive to change, hold a positive ‘can do’ attitude and uphold the highest level of professionalism at all times.
  • Hold a clean driving licence.

PRIMARY LOCATION

The role will be based within the Bristol office. However, due to the nature of this role, travel is required.

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