Service desk engineer

1 week ago

Bournemouth Dorset, United Kingdom Hays Technology Full time

Are you passionate about technology and providing exceptional service? Do you thrive in a dynamic, fast-paced environment? If so, read on. Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying. Primary Job Purpose: As an IT Service Desk Specialist, you'll be the frontline hero, providing top-notch support and services for my client's standard applications and infrastructure. You'll manage service requests and be the first point of contact for all IT-related issues, ensuring the operations run smoothly. Key Responsibilities: Incident & Request Management: Be the problem-solver, ensuring quick resolution of incidents and fulfilment of service requests. Knowledge & Asset Management: Keep the IT knowledge base and assets up-to-date and in check. Continual Service Improvement: Embrace and implement ITIL best practices to enhance services. Documentation & Compliance: Maintain meticulous records and adhere to company policies, including IT and Health & Safety guidelines. Skills & Experience: A solid understanding of IT operational support frameworks. At least 2 years of experience in IT support or a similar role. ITIL v4 Foundation and MCP certifications are a plus. Personal Attributes: Organised, logical, customer-focused, and process-driven. A team player with a high level of motivation. Ability to multitask and meet tight deadlines. Excellent communication skills, both verbal and written. What's on offer: A collaborative and supportive work environment. Opportunities for professional growth and involvement in IT projects. Competitive salary and benefits package. Great overtime rates. Hours of Work: You'll be part of a rotating schedule to ensure coverage during business hours, including weekends. If you're ready to take on this challenge and contribute to the team's success, apply now Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be

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