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IT Service Desk Specialist

3 months ago

Bournemouth Dorset, United Kingdom Hays Full time

Are you passionate about technology and providing exceptional service? Do you thrive in a dynamic, fast-paced environment? If so, read on.

Primary Job Purpose: As an IT Service Desk Specialist, you’ll be the frontline hero, providing top-notch support and services for my client’s standard applications and infrastructure. You’ll manage service requests and be the first point of contact for all IT-related issues, ensuring the operations run smoothly.

Key Responsibilities:

  • Incident & Request Management: Be the problem-solver, ensuring quick resolution of incidents and fulfillment of service requests.
  • Knowledge & Asset Management: Keep the IT knowledge base and assets up-to-date and in check.
  • Continual Service Improvement: Embrace and implement ITIL best practices to enhance services.
  • Documentation & Compliance: Maintain meticulous records and adhere to company policies, including IT and Health & Safety guidelines.

Skills & Experience:

  • A solid understanding of IT operational support frameworks.
  • At least 2 years of experience in IT support or a similar role.
  • ITIL v4 Foundation and MCP certifications are a plus.

Personal Attributes:

  • Organised, logical, customer-focused, and process-driven.
  • A team player with a high level of motivation.
  • Ability to multitask and meet tight deadlines.
  • Excellent communication skills, both verbal and written.

What's on offer:

  • A collaborative and supportive work environment.
  • Opportunities for professional growth and involvement in IT projects.
  • Competitive salary and benefits package. Great overtime rates.

Hours of Work: You’ll be part of a rotating schedule to ensure coverage during business hours, including weekends.

If you’re ready to take on this challenge and contribute to the team’s success, apply now