Accounts Receivable Manager Finance · Dynamic Planner HQ · Hybrid Remote

3 weeks ago


United Kingdom Dynamic Planner Full time

Role Purpose:

To manage the end-to-end Order to Cash (O2C) function. Drive constant improvement in Accounts Receivable processes by drawing on experience gained in other businesses.

Key responsibilities

Sole ownership of the Accounts Receivable function including the following:

  • Raise and distribute all sales invoices via SalesForce and Xero including:
  • New orders o Renewals o Additional users
  • Ensure customer direct debit requests are setup accurately in PaySuite and collected successfully
  • Post and allocate customer receipts in Xero
  • Maintain a clean and tidy sales ledger at all times
  • Follow up and resolve any bounced direct debit requests alongside our Customer Success and Legal teams
  • Follow up on delinquent customer debts, ensuring aged balances remain within agreed parameters
  • Forecast 13-week cash inflows from customers based on insights gained from customer interactions
  • Prepare and present regular reports on accounts receivable ageing, cash collections & any issues
  • Generate and distribute customer statements
  • Field customer queries via phone and email, providing a high level of customer service
  • Build and maintain strong relationships with customers to facilitate timely payments and resolve billing disputes and discrepancies
  • Create new customer accounts and maintain the integrity of our customer master data
  • Management of the shared accounts inbox ensuring we meet our 48 hour response time SLA
  • Maintain deferred income balances by customer and invoice

Process improvements:

  • Significant input into the integration of SalesForce with Xero to automate billing activity as far as possible.
  • Assist with the implementation of ScaleXP to handle our deferred income balances
  • Design and implement a customer onboarding / change process including credit checks and negotiation of payment terms
  • Continuously striving for incremental improvements in existing processes to be best in class

Key Stakeholders:

Finance

Competencies

(knowledge/skills/experience)

  • A minimum of 6 years Accounts Receivable experience showing career progression to a senior level in that time
  • Able to demonstrate the ability to identify and make meaningful changes to O2C processes and roll these out across a busines
  • A focus on providing great customer service and communication to internal & external stakeholders
  • A desire to take ownership of tasks and see them through to completion • Ability to prioritise your workload and be organised
  • A deadline driven mentality

Systems Experience (desired but not essential):

  • Xero
  • SalesForce
  • Excel
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