Night Manager
3 weeks ago
O50C are excited to be working with one of the UK leading accommodation providers who are recruiting for a night manager responsible for overseeing operations, maintaining safety and security, resolving issues, managing multiple sites, enforcing procedures, and leading a team during overnight hours. This role requires excellent customer service skills and an approachable demeanour.
Key Responsibilities
- Ensure a safe and secure environment for guests, staff, and property
- Implement and maintain safety procedures and protocols
- Monitor activities to ensure adherence to safety regulations
- Handle emergency situations promptly and effectively.
- Address and resolve guest complaints and concerns in a timely manner
- Handle unexpected situations and problems that arise during the night shift
- Make decisions independently to resolve issues when higher management is unavailable.
- Oversee operations across multiple areas or sites within the property.
- Coordinate between different departments to ensure smooth operations.
- Conduct regular rounds to inspect all areas under management.
- Enforce company policies and standard operating procedures
- Ensure all night staff are trained in accordance with established standards
- Conduct night audits and ensure accurate financial reporting
- Supervise and lead the night shift team
- Allocate duties to staff members and ensure tasks are completed to the required standard
- Motivate and manage night staff to maintain high performance and guest satisfaction
- Prepare staff schedules and manage attendance
- Provide exceptional customer service to guests during night hours
- Anticipate guest needs and go above and beyond to ensure guest satisfaction
- Handle late check-ins, last-minute reservations, and special requests professionally
Qualifications and Skills
- Previous experience in hospitality or customer service roles
- Strong leadership and team management skills
- Excellent problem-solving and decision-making abilities
- Outstanding communication and interpersonal skills
- Ability to work independently and handle high-pressure situations
- Proficiency in hotel management software and systems
- Flexibility to work night shifts, weekends, and holidays
- Must be able to drive with car
The ideal candidate will be approachable, customer-focused, and able to maintain a calm and professional approach in all situations with a passion for delivering exceptional service and the ability to lead by example in creating a positive guest experience.
They should be able to thrive in a fast-paced environment, maintain composure under pressure, and effectively manage a diverse team across multiple locations.
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