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Night Operations Manager

2 months ago

Sheffield, Sheffield, United Kingdom O50C Full time

Job Overview

O50C is seeking a highly skilled and experienced Night Manager to oversee the operations of our accommodation services. As a key member of our team, you will be responsible for ensuring the safety and security of our guests, staff, and property.

Key Responsibilities

  • Operational Oversight
    • Ensure a safe and secure environment for guests, staff, and property
    • Implement and maintain safety procedures and protocols
    • Monitor activities to ensure adherence to safety regulations
    • Handle emergency situations promptly and effectively
  • Guest Services
    • Address and resolve guest complaints and concerns in a timely manner
    • Handle unexpected situations and problems that arise during the night shift
    • Make decisions independently to resolve issues when higher management is unavailable
  • Team Management
    • Supervise and lead the night shift team
    • Allocate duties to staff members and ensure tasks are completed to the required standard
    • Motivate and manage night staff to maintain high performance and guest satisfaction
  • Administrative Tasks
    • Conduct night audits and ensure accurate financial reporting
    • Prepare staff schedules and manage attendance

Requirements and Qualifications

  • Previous experience in hospitality or customer service roles
  • Strong leadership and team management skills
  • Excellent problem-solving and decision-making abilities
  • Outstanding communication and interpersonal skills
  • Ability to work independently and handle high-pressure situations
  • Proficiency in hotel management software and systems
  • Flexibility to work night shifts, weekends, and holidays

Ideal Candidate

The ideal candidate will be approachable, customer-focused, and able to maintain a calm and professional approach in all situations. They should be able to thrive in a fast-paced environment, maintain composure under pressure, and effectively manage a diverse team across multiple locations.