Pensions Services Associate
2 weeks ago
Job Description Job Title: Customer Services Specialist - Savings
Location: Chester, 5 days a week (After probation passed 4 days office 1 day from home)
Hours: Monday to Friday 9 am to 5.25 days of holiday with public holidays on top
~ Private medical care
~24-hour Employee assistance programme
~ Life Assurance
~ Pension
~ Health and wellbeing support officer on-site with dietary and nutritional advice
~ Cycle to work scheme.
~ Share Options (after successful passing of probation)
~ Enhanced Maternity and Paternity Pay
~ Optical support £25 towards standard eye tests and £60 for employees needing prescription glasses or contact lenses.
~ Regular events to celebrate milestones including themed parties with live music, DJs, food and drink.
Each quarter, the team is motivated by exciting milestones, and successful achievements are celebrated with vibrant parties featuring DJs, food and refreshing drinks. Earning well-deserved recognition, they clinched a prestigious fintech banking award for their excellence and innovation of the use of IT in financial services worldwide.
The company's dedication to growth and development is exemplified by their swift progression of individuals who demonstrate exceptional ability. Emphasising the value of continuous learning, they prioritise study and professional qualifications for ongoing education. As a Savings Customer Services Specialist, you will support existing and prospective savers through various channels such as online secure messages, telephone, email, post, and webchat. The savings customer services team handles all aspects of customer servicing. This includes account opening, processing payments, issuing statements, and managing the maturity process.
Provide excellent customer service via various channels (phone, email, chat).
Stay updated on savings products and services.
Escalate issues and share customer feedback for service improvement.
Contribute to achieving the team's customer satisfaction targets (NPS, surveys, reviews).
Report complaints, breakage requests, and regulatory tasks.
Complete personal training plan as scheduled.
Support in meeting monthly and annual funding requirements set by ALCO.
Take ownership of customer interactions, including converting enquiries to accounts and retaining existing savers.
Propose initiatives to enhance customer service, efficiency, and satisfaction, aiming to reduce acquisition costs and deposit prices relative to the market.
Previous customer service experience gained within a financial services business
A passion for delivering great customer services
Asset finance and/or Agricultural experience
We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:
~ Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
~ Referral Programs: Spread the word and be rewarded.
For more information regarding the role of Customer Services Specialis - Savings please contact us
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