Customer Service Associate

4 weeks ago


Chester, United Kingdom Undisclosed Full time

Customer Service Associate (Dutch Speaking)

Chester/ Hybrid

6 Month Contract

£15 per hour, 35 hours per week


JOB RESPONSIBILITIES

  • policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
  • orders and enter them in SAP system after performing validations on order following defined business rules
  • customers in case of quality issues related to product, recalls, or put on hold situations
  • backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
  • all open orders until completion and address exceptions
  • order and delivery documents
  • and answer customer contacts through phone, e-mail and fax and record in call tracking tool
  • inquiries to related departments (within Capability Centre or in markets)
  • customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
  • root causes and inform customers of outcomes
  • and resolve internal ad-hoc inquiries
  • to BFS in-markets teams to understand order requirements for new product launches and special orders (e.g. clinical trials, free goods)
  • internal and external audits



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