Client Engagement Coordinator
2 weeks ago
As Client Engagement Coordinator you will be working as part of a collaborative and supportive team for an established, independent marine business, based just outside Henley-on-Thames in a beautiful rural location. The role is full time and permanent (working one day at the weekend) offering a salary of between £30,000 and £35,000 DOE.
Purpose of the role:
Providing high levels of engagement with customers, building long term relationships, advising and selling vessels in this hands-on role.
Key Accountabilities for the Client Engagement Coordinator:
- Providing high levels of customer care over the phone and face to face
- Proactively following up new and past leads
- Updating and maintaining customer database
- Assisting and advising customers with enquiries on sales and services
- Attending boat shows
- Conducting viewings
- Facilitating negotiations between vendors and buyers
- Converting leads
- Gaining instruction to sell craft, writing specs and taking photos for marketing
- Ensure all craft are priced within market value, in right condition
- Closing sales, taking deposits, managing all administration
- Preparing craft for handover, river trials
- Performing works on all vessels, assisting with marine maintenance
Key Skills Required for the Client Engagement Coordinator:
- High levels of customer care and engagement, acts with customers in mind
- Confident solution led problem solver
- Sales and key account management experience within a sales environment
- Strong communication and negotiation skills
- An interest in boats and working outdoors would be an advantage
- Excellent organisational and time management skills
- Ability to build strong long-term relationships
- Action orientated with a drive for results
- High levels of accuracy and attention to detail
- Ability to build positive working relationships
- Adaptable in a changing environment
- Proficient in Microsoft Office
- Own transport due to remote location
What's in it for you?
- Salary of between £30,000 and £35,000 DOE
- Support towards private healthcare after probation
- Working for an established independent business with a collaborative and supportive culture
- Training, progression and development
- Discretionary bonus
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