Account Management Support Executive

6 days ago


Test Valley Hampshire, United Kingdom Roke Full time

Built over a 60-year heritage, Roke offers specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organisations think and act - through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe - that’s our mission, passion, and motivation.

We re-invest in product innovation, and we empower our people to make a difference.

We are a friendly and flexible team with a culture of ‘time, trust and freedom’. The role may give the opportunity to work from any of our offices or from home as necessary and we will consider flexible working arrangements. In this newly created role, you will lead an account team on behalf of the whole Roke business, acting as an enabler and a force multiplier for the activities within individual Business Units.

You will own the account strategy definition and will ensure its successful execution by working with representatives from within each of the Roke Business units. Where appropriate, you will lead on the capture of significant or major opportunities in support of the account strategy

Act as 'figurehead' for Roke into the DSTL stakeholder community.
Own the consolidated DSTL account strategy on behalf of the whole business, taking inputs from each business unit, and building a coherent strategy for the long term to align with DSTL’s strategic direction.
Lead the cross-business account team to deliver against the account strategy.
Build and maintain strategic industry partnerships aligned with the account.
Manage internal stakeholders to build and validate account strategy and planning, contributing to the development of our 5 Year Plan
Be accountable for critical account metrics - e.g. total revenue, customer satisfaction.
Highlight significant cross-business unit risks, opportunities and threats within the account, and ensure appropriate resolution.
Lead major captures in pursuit of opportunities identified by account strategy.
Liaise with Roke project delivery teams to ensure customer satisfaction across the spectrum of DSTL facing activities.
Understanding of Account Management best practices.
Experience of defining and executing long-term strategies whilst demonstrating incremental near-term success.
Existing understanding of the DSTL organisation and associated network of contacts in MoD and Industry
Experience of working in a matrix-organisation account management structure
Understanding of account marketing and communication approaches
Annual bonus: Based on profit share and personal performance. 
Private medical insurance: Holiday: 25 days plus public holidays with the ability to purchase extra leave and your birthday off.



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