Service Improvement

2 weeks ago


Manchester, United Kingdom Manchesteronline Full time

Do you have experience of delivering software systems and process improvements in a service delivery environment? Do you have HR/HCM systems experience and a good knowledge of HR subject matter? Let Informed Recruitment help you to achieve your potential with an exciting opportunity to progress your career as a HR Service Improvement Specialist to work as part of team in a client-driven company in the North-West. As a specialist provider of resource to the Property and Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees on a 12-month fixed term salaried contract.

The purpose of your role will be to take responsibility for service improvement activity across HR Services with particular focus of maximising the efficiency and functionality of the HR software application, maintaining data accuracy, developing process improvements, and providing clear and up-to-date documentation and process guides. Day-to-day activities will also include gathering stakeholder input in order to improve the customer journey; promoting a self-service culture; delivering process, functionality, configuration and reporting changes; tracking, monitoring, and measuring benefits.

Must Have

  • Experience in a Service Improvement, Business Systems Analyst, Application Analyst capacity or any role that involved developing and implementing process and system improvements in a service delivery environment.
  • Previous experience working with Cloud/SaaS HR & Payroll systems -such as, but not limited to, D365 Human Resources, SAP/Hana S/4 HCM, Oracle Fusion Cloud HCM , Workday HR, (url removed), Sage HR, MHR iTrent, Cezanne HR, Iris HR, Bamboo HR, or similar.
  • Experience analysing data and analyse complex information to develop solutions and recommendations.
  • Office 365

Nice to Have

  • Process experience using Lean Six Sigma methodology.
  • Change Management or Team Leading experience.
  • Proficient in use of delivery and collaboration tools (DevOps, JIRA, Confluence, SharePoint, MS Teams, Skype)
  • Any relevant certification, such as a PRINCE2 foundation, ITIL, BCS, Lean Six Sigma, vendor specific, etc.

As an individual you will have excellent communication skills both verbally and written. You will be exceedingly organised, detail orientated, and autonomous with the ability to hit deadlines and provide clear reports without excessive supervision. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role is hybrid-role with two days week spent in the office in Greater Manchester. If this role describes you, then please apply without delay for the opportunity to continue your career with a friendly, driven, and client-driven organisation on this 12-month fixed-term salaried contract.

Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

#J-18808-Ljbffr
  • Service Improvement

    1 week ago


    Manchester, United Kingdom Informed Recruitment Full time

    Service Improvement & Systems Analyst - HR/HCM/Personnel Do you have experience of delivering software systems and process improvements in a service delivery environment? Do you have HR/HCM systems experience and a good knowledge of HR subject matter? Let Informed Recruitment help you to achieve your potential with an exciting opportunity to progress your...

  • Service Improvement

    2 weeks ago


    Manchester, United Kingdom Informed Recruitment Full time

    Do you have experience of delivering software systems and process improvements in a service delivery environment? Do you have HR/HCM systems experience and a good knowledge of HR subject matter? Let Informed Recruitment help you to achieve your potential with an exciting opportunity to progress your career as a HR Service Improvement Specialist to work as...

  • Service Improvement

    2 days ago


    Manchester, United Kingdom Informed Recruitment Full time

    Do you have experience of delivering software systems and process improvements in a service delivery environment? Do you have HR/HCM systems experience and a good knowledge of HR subject matter? Let Informed Recruitment help you to achieve your potential with an exciting opportunity to progress your career as a HR Service Improvement Specialist to work as...

  • Service Improvement

    2 weeks ago


    Manchester, United Kingdom Informed Recruitment Limited Full time

    Do you have experience of delivering software systems and process improvements in a service delivery environment? Do you have HR/HCM systems experience and a good knowledge of HR subject matter? Let Informed Recruitment help you to achieve your potential with an exciting opportunity to progress your career as a HR Service Improvement Specialist to work as...


  • Manchester, United Kingdom Markerstudy Full time

    Overview: Job Title: Continuous Improvement Practitioner Location: Flexible (hybrid working with some travel required) **Responsibilities**: Role Purpose: As a Continuous Improvement Practitioner within the MISL Continuous Improvement team, part of Markerstudy Insurance Services, you will be working in an exciting, diverse and changeable environment. You...


  • Manchester, United Kingdom Get Staffed Online Recruitment Limited Full time

    **Safety Improvement Manager** **About our client**: Our clients are a Health and Safety Consultancy and have been working in the Health, Safety, Quality and Environmental industry for 15 years covering many different sectors. They have a diverse range of clients, and pride themselves in providing them witha first-class service. They look after...


  • Manchester, United Kingdom Network Rail Full time

    Brief Description Develop, plan and manage improvement programmes and communication across Capital Delivery (CD), focussed on safety and sustainability to support CD in becoming a culturally mature, learning organisation. About the role (External) 1.Direct and lead the development and delivery of the Capital Delivery Safety and Sustainability...


  • Manchester, United Kingdom Inspired Global Cuisine Full time

    Role: Process Development Manager Hours: 40 hours per week Shift Pattern: Monday to Friday (usually 8am-4pm, some flexibility may be required) Contract: Permanent We believe in manufacturing excellence - delivered by our brilliant people, innovative products and continuous improvement. We achieve this by working within our core values of being...


  • Manchester, United Kingdom Barcrest Group Limited Full time

    Corporate: Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees. Position Summary On a 12 month fixed term basis we are seeking a highly skilled and...


  • Manchester, United Kingdom HAYS Full time

    Business Training Consultant Your new roleBusiness Training Consultant/ Hybrid with access to a North Manchester Office. Salary 25 to 26K This role is about business-to-business contact and offering professional services to new and existing clients. If you have worked for apprenticeship providers, membership organisations or training providers, this would...


  • Manchester, United Kingdom Hays Full time

    Business Training Consultant Your new company Your new roleBusiness Training Consultant/ Hybrid with access to a North Manchester Office. Salary 25 to 26K This role is about business-to-business contact and offering professional services to new and existing clients. If you have worked for apprenticeship providers, membership organisations or training...

  • Project Manager

    2 days ago


    Manchester, United Kingdom Manchester City Council Full time

    Working Hours: 35 Hours Per Week / Full Time Contract Type:  12 Months Temporary C losing Date: 9 June 2024 Based in the Health Improvement and Wellbeing team within the Department of Public Health, the role holder will manage and contribute to delivery of various projects with a focus on Children, Young People and Families, and Adverse...


  • Greater Manchester, United Kingdom Inspired Global Cuisine Full time

    Shift Pattern: Monday to Friday (usually 8am-4pm, some flexibility may be required) Contract: Permanent We believe in manufacturing excellence - delivered by our brilliant people, innovative products and continuous improvement. We achieve this by working within our core values of being accountable, creative, open and as a team. We have high standards...

  • Procurement Manager

    1 month ago


    Leigh, Greater Manchester, United Kingdom Vibro Ground Improvement Specialists LTD Full time

    Company Overview: Vibro Ground Improvement Specialists is a leading provider of innovative ground improvement solutions, specializing in the installation of vibro stone columns and other advanced techniques. With a commitment to excellence and sustainability, we have established ourselves as industry leaders, delivering exceptional results for clients...


  • Greater Manchester, United Kingdom Inspired Global Cuisine Full time

    Job Description Role: Process Development Manager Hours: 40 hours per week Shift Pattern: Monday to Friday (usually 8am-4pm, some flexibility may be required) Contract: Permanent We believe in manufacturing excellence - delivered by our brilliant people, innovative products and continuous improvement. We achieve this by working within our core...

  • Data Science Lead

    4 weeks ago


    Manchester, United Kingdom Service Care Full time

    **Role: Data Science Lead** **Pay: £700 per day** **What you'll do** Deliver advanced data analytics support to operational teams, corporate leaders and partner agencies, typically working in concert with intelligence analysts and digital experts nationally. - Production of dedicated commissioned products, working with operational partners, industry and...


  • Manchester, United Kingdom UK Civil Service Full time

    Job summaryWe are recruiting a Head of Contact and Administration to join our Contact and Administration team.�The purpose of this role is to lead and manage all functions within the Contact and Administration Team, delivering a high quality and efficient service. Childcare across England is an essential component of a child�s opportunity to thrive, it...


  • Manchester, United Kingdom UK Civil Service Full time

    Job summaryWe are seeking a motivated and enthusiastic individual to join our Technology Application Support Team as a Senior Application Operations Engineer.In this position, you will be responsible for the continuous management, support, and maintenance of Ofsted applications, working in close collaboration with our suppliers.� Your key duties will...

  • Service Manager

    3 days ago


    Manchester, United Kingdom Vallum Associates Full time

    Job: Service manager Location: Remote, UK Job Type: Contract Inside IR35 Job Description Develop and implement service strategies aligned with organizational goals and objectives, leveraging ITIL best practices. Design and optimize IT services, ensuring that they meet the needs of internal stakeholders and adhere to industry standards and regulations Manage...

  • Service Manager

    7 days ago


    Manchester, United Kingdom CareerBliss Full time

    Service Manager I am working with an industry-leading company who are on the hunt to build out their Service Management function. The role comes with a lot of responsibility across continuous improvement and processes across IT and the wider business. The candidate must have:- Excellent Stakeholder Management - Service Management experience - IT/MSP...