Head of Contact and Administration

3 weeks ago

Manchester, United Kingdom UK Civil Service Full time

Job summary

We are recruiting a Head of Contact and Administration to join our Contact and Administration team.�

The purpose of this role is to lead and manage all functions within the Contact and Administration Team, delivering a high quality and efficient service. Childcare across England is an essential component of a child�s opportunity to thrive, it also plays an important role in the economic health of the country. Childcare is a high priority for the UK government.

The role involves managing, leading and motivating team managers and officers so that they provide a high quality and efficient service to children, parents and other stakeholders through their teams. To coordinate the Early Years applications and suitability processes and to ensure all contact is responded to in line with agreed Service Level Agreements (SLAs) and within agreed budgets.

The role requires an almost constant eye on new technologies, considering ways to improve the service provided by harnessing new ways of working that help support the Early Years application processes and all aspects of our other work. A focus of the team will always be to reduce the burden of regulation on providers while maintaining the integrity of the suitability checking process and safeguarding children.

The Head of Contact and Administration works to the Principal Officer, Regulatory Support and works very closely with the ARC Regulatory Team and regional Early Years teams.

This is a fantastic opportunity to further your experience in Ofsted�s well-established team. The post holder will work with high-achieving professionals at all levels, surrounded by a friendly and supportive team. They will have access to amazing benefits, such as flexible working hours, the Civil Service Pension Scheme, and days annual leave + 8 bank holidays. We offer a hybrid working model, so you may also choose to spend a proportion of time working from home.

Job description

Please refer to the job specification for further information.

Person specification

Please refer to the job specification for further information.

Qualifications

Degree level/professional qualification or equivalent relevant knowledge and experience.

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality ServiceSeeing the Big PictureMaking Effective DecisionsCommunicating and InfluencingWorking TogetherDelivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Extensive experience in managing multifunctional departments, including complex and high-volume contact and administration operations.Managing teams with regulatory accountabilities to achieve Service Level Agreements and KPIs.Extensive people management skills, managing conflict, challenging decisions and behaviours, with a proven ability to manage poor performance.Proven leadership skills, particularly in managing change, motivating teams and promoting improvement.Ability to understand and implement policies and have a thorough understanding of safeguarding requirements especially as set out in �the safeguarding and welfare requirements� section of the EYFS.High quality written and verbal communication, influencing and negotiating skills.Manage the implementation of programmes and projects in order to deliver defined objectives and priorities with an ability to manage conflicting priorities.

Benefits

Alongside your salary of �63,612, Office for Standards in Education, Children's Services and Skills contributes �17,175 towards you being a member of the Civil Service Defined Benefit Pension scheme.

Full details of the benefits available can be found in our .�

Ofsted is devoted to equality, diversity and inclusion. Within our we have stated that we will improve the representation of under-represented groups across the organisation and publish our progress on this annually. We are always looking to expand on our diverse workforce by recruiting candidates from varied backgrounds and differing experiences. We are proud to be a Disability Confident � Leader, we continually engage with our 5 staff networks for protected characteristics, and highlight the work of our Equalities, Diversity and Inclusion (EDI) Group. We ensure all candidates are treated with fair and open competition, with all appointments being made on merit and we use our Disability Confident Scheme (DCS) to provide assurance to all candidates of this.

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