Customer Service

1 month ago


Finchampstead Berkshire, United Kingdom Harlow Recruitment Ltd Full time

Our client are looking to form a customer service department. This role will be customer service and operations support, your objective is to ensure that we deliver a great customer experience. In addition to processing orders and attending to all customer-service related queries and issues in Customer Service and Operations, you will be proactive when dealing with more complex cases.

Liaising with customers after an order has been placed, arranging deliveries, and providing delivery/shipping updates.

* Liaising with the workshop and office staff regarding customer orders.

* Maintain and develop customer relationships.

* Resolve issues and deal with customer complaints.

* Packaging and preparing customer sample orders.

It is important you are dedicated to delivering a great customer experience. You will have excellent organisation, communication, planning, time management and prioritisation skills.



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