Customer Service and Operations

4 weeks ago


Finchampstead Berkshire, United Kingdom Harlow Recruitment Ltd Full time

Our client are looking to form a customer service department. This role will be customer service and operations support, your objective is to ensure that we deliver a great customer experience. In addition to processing orders and attending to all customer-service related queries and issues in Customer Service and Operations, you will be proactive when dealing with more complex cases. Responsibilities:

  • Manage customer orders, organise processing queues and arrange additional services.
  • Liaising with customers after an order has been placed, arranging deliveries, and providing delivery/shipping updates.
  • Liaising with the workshop and office staff regarding customer orders.
  • Maintain and develop customer relationships.
  • Resolve issues and deal with customer complaints.
  • Adding customer details onto our sales operations system accurately with all relevant information in a timely manner.
  • Packaging and preparing customer sample orders.
It is important you are dedicated to delivering a great customer experience. Attention to detail is a must, along with great listening skills and a can-do attitude. You will have excellent organisation, communication, planning, time management and prioritisation skills. You will use a range of IT tools and platforms for daily operations which require a high level of accuracy

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