Help To Claim Adviser

2 weeks ago


Manchester, United Kingdom Citizens Advice SORT Group Full time

We’re an ambitious charity determined to deliver quality services to our communities. Each year we improve the lives of tens of thousands of local people from across Stockport, Oldham, Rochdale and Trafford by sharing information and offering advice, support and guidance.

We are offering the opportunity for someone to join the Help to Claim team, assisting with the delivery of advice, information and digital support through the National phone and web chat channels. The aim of the role is to establish if Universal Credit is right for our clients, and if so, to provide help and support until their first correct payment.

This role is open to everyone at all levels of experience. This opportunity may suit someone looking to build upon existing knowledge of benefits and Universal Credit, or someone with little benefits knowledge but excellent customer service skills. Full training and ongoing support will be provided.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from people with
disabilities and people from Black, Asian and Minority Ethnic groups, as they are currently under-represented in our workforce.

Closing date for applying is Monday 22nd April.

We only retain your data for as long as weneed to. Applicant data is deleted after 1 year. More information about how westore and use your data can be found here .

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