Claims Handler

3 weeks ago

Manchester, United Kingdom The Portfolio Group Full time

Portfolio are proud to be exclusively representing our client who provide Legal Expenses and Commercial Liability insurance products to small businesses. Their products help businesses facing a wide range of legal disputes, including employment issues, healthand safety matters and tax investigations.

This role is a fantastic opportunity for someone looking to join a busy insurance claims team at a very exciting time for a fast-growing company. The role has clear scope for development as the business continues to evolve. You will provide market-leadingcustomer service in every case whilst continuously developing knowledge, skills and behaviours. The role requires you to be part of and contribute to a high performing team through exemplary claims handling, control indemnity spend as well as high quality,maximum quantity output.

Experience of working in Employment Claims environment or Employment Law/ HR knowledge is essential to this role, as well as a high attention to detail and a confident decision making ability. You must be a great team player with a collaborative attitudeand have the ability to communicate effectively and build and maintain relationships, both internally and external stakeholders.

**Key Responsibilities as Claims Handler**:

- Insurance claim reviews - assessing Tribunal papers and all other available information to make accurate insurance claims decisions in line with the policy wording
- Liaising with clients and ensuring all insurance decisions are made in a timely and efficient manner
- Effectively manage own workload of varying priorities
- Monitoring claims progress and working with our intermediary's Liability Consultants to get the best claims outcomes for clients and Irwell.
- Reviewing and responding to requests for an insurance contribution to settlement from the Intermediary's Litigation Consultants, to assist them in their negotiations.
- Where a case has lost at Tribunal, reviewing tribunal papers against detailed HR advice logs and advising on policy coverage
- Ensure the clients are treated fairly and receive excellent service in accordance with industry and company guidelines
- Ensure that all claim's related intelligence is recorded accurately
- Proactively develop your learning and skills
- Seek opportunities to improve and share learnings with colleagues

**Person Specification**:

- A good working knowledge of Employment Law (at least 12 months experience)
- Organised and able to prioritise effectively
- Good work ethic
- Ability to work as a team and independently
- Good people skills and ability to have difficult conversations with customers
- Proactive approach to claims handling
- Positive attitude

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