Technical Support Engineer
2 months ago
At RM we provide technology and resources to the education sector, supporting schools, teachers and learners, with one goal, to improve education outcomes worldwide. What we do helps all levels of the industry, from preschool to higher education and professional qualification, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.
To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. At RM Technology, you’ll have the chance to build a career supporting and empowering our future generation. Join us to build an exceptional experience for yourself, and a better learning environment for young people.
The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds.
Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT.
To assist the service desk with the delivery of the IT managed support service.
Provide school-based users with technical assistance and report service issues in accordance with theservice desk policies.
Able to work well with remote teams and build strong working relationships.
Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.
Basic wired and wireless networking and troubleshooting
Image build and deploy tools – Microsoft and Apple devices
Basic Operational knowledge of Microsoft 365 and/or Google Workspace
A working knowledge of ITIL methodology and use of IT service desk ticketing systeme.ServiceNow would be an advantage.
As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available , some roles are also eligible for a performance-related bonus .
You could buy additional annual leave, join our dental plan, sign for a health assessment , or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.
RMis committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment.
We have other current jobs related to this field that you can find below
-
Technical Support Engineer
7 days ago
City of London, United Kingdom Rise Technical Recruitment Ltd Full timeTechnical Support Engineer (Electronics/EV) London Up to £60,000 + Bonus + Development + Training + Great Package Are you an electronics engineer with a keen eye for technical detail and continuous improvements that is looking for the opportunity to develop a career within the rapidly growing EV charging sector?Do you want the chance to join a growing...
-
London, United Kingdom The Engineer Full timeJob Title: Global Head of Technical Governance and AssuranceLocation: Flexible, HybridCompensation: Competitive + BenefitsRole Type: Full time / PermanentRole ID: SF57078At Babcock, we're working to create a safe and secure world together. If you join us, you can play your part as our Global Head of Technical Governance and Assurance.The RoleAs the Global...
-
Technical Support Engineer
1 month ago
City of London, United Kingdom Rise Technical Recruitment Full timeTechnical Support Engineer (Electronics/EV)London Up to £60,000 + Bonus + Development + Training + Great Package Are you an electronics engineer with a keen eye for technical detail and continuous improvements that is looking for the opportunity to develop a career within the rapidly growing EV charging sector?Do you want the chance to join a growing...
-
Technical Support Engineer
1 month ago
City of London, United Kingdom Rise Technical Recruitment Ltd Full timeTechnical Support Engineer (Electronics/EV) London Up to £60,000 + Bonus + Development + Training + Great Package Are you an electronics engineer with a keen eye for technical detail and continuous improvements that is looking for the opportunity to develop a career within the rapidly growing EV charging sector?Do you want the chance to join a growing...
-
Technical Support Engineer
1 week ago
London, United Kingdom Olympus Recruitment Full timeTechnical Support Engineer - Aerospace / Aviation Job Description - Technical Support Engineer To support the repair and overhaul of aircraft components in accordance with industry standards and in compliance with applicable airworthiness regulations. To provide configuration instructions for aircraft landing gear by reviewing customer and OEM...
-
Technical Support Engineer
1 month ago
London, United Kingdom ABL Recruitment Full timeRole: Support Engineer Expected duration: 6 months (May extend) Start: ASAP Working hours: 5AM to 1PM Office Location: London Pay rate: £165.00 - £200.00 Our client is a global technology leader. They are looking for a support engineer to support their robotics team. **Responsibilities**: - Drive Collaboration with Support, Software, Hardware, and...
-
Technical Support Engineer
7 days ago
London, United Kingdom Splunk Full timeSplunk is seeking a Technical Support Engineer - Observability to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools,...
-
Technical Support Engineer
1 week ago
London, United Kingdom Splunk Full timeSplunk is seeking a Technical Support Engineer - Observability to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with engineering on various product issues, and contribute to projects revolving around support tools,...
-
Technical Support Engineer
3 weeks ago
London, United Kingdom Ohme Full timeWe’re on a mission to make the switch to sustainable transport and energy faster, easier and more affordable. We use our own technology stack, data smarts and industry knowledge to build a game-changing capability. Our intelligent energy platform helps our customers access renewable energy, understand consumer behaviour, and powers smart charging for...
-
Technical Support Engineer
1 month ago
London, United Kingdom Bits Full timeThis role will be based in our London office. Please only apply if you agree to work from the office at least 4 days a week.About Bits:Bits is a fast-growing fintech startup based in London. We are dedicated to promoting financial inclusion and providing credit building solutions to individuals who have been overlooked by mainstream lenders. With the support...
-
Technical Support Engineer
4 weeks ago
London, United Kingdom G2 Recruitment Solutions Limited Full timeMy longstanding client are currently looking for a Technical Support Engineer to come into their Test & Production department to work on their novel products. Having placed with this department before, they are big on professional and personal growth, offering both training and career progression within the company. The client is looking for an engineer to...
-
Technical Support Engineer
2 months ago
London, United Kingdom PagerDuty Full timePagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! PagerDuty prides itself on providing remarkable, award-winning support to our ever-growing customer base. We strive to go that extra...
-
Technical Support Engineer
2 months ago
London, United Kingdom Forsyth Barnes Full timeTitle: Technical Support EngineerLocation: Hybrid - One day per week in Surrey office.Salary: £55,000 + PackageWorking for an established software company this role will provide 2nd line support for Azure cloud infrastructure across IAAS, PAAS, and SAAS services. Manage technologies including Azure Active Directory, Virtual Machines, Containers, Data...
-
Desktop Support Engineer
1 month ago
London, United Kingdom Rise Technical Recruitment Ltd Full timeDesktop Support Engineer London - Office based £30,000 - £40,000 + Private Healthcare, Holiday, Pension, Progression, Life AssuranceThis is an excellent opportunity for a highly motivated Desktop Support Engineer to join a globally recognised company in a highly varied and technical role offering excellent routes for career progression.The company is...
-
Technical Support Engineer
1 month ago
London,, UK, United Kingdom SAJ Full timeResponsibilities:Provide phone and email based problem solving and fault finding support for installers and customersGenerating cases via CRM to track and resolve customer enquiriesAnswering technical product enquiriesLiaise with service, sales and repair centre departments to ensure cases are dealt with efficientlyDeveloping, updating and managing technical...
-
Technical Support Engineer
1 month ago
London, United Kingdom SAJ Full timeJob Description Responsibilities: Provide phone and email based problem solving and fault finding support for installers and customers Generating cases via CRM to track and resolve customer enquiries Answering technical product enquiries Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently Developing,...
-
Technical Support Engineer
1 month ago
London, United Kingdom SAJ Full timeResponsibilities:Provide phone and email based problem solving and fault finding support for installers and customersGenerating cases via CRM to track and resolve customer enquiriesAnswering technical product enquiriesLiaise with service, sales and repair centre departments to ensure cases are dealt with efficientlyDeveloping, updating and managing technical...
-
IT Technical Support Engineer
7 days ago
London, United Kingdom Morden College Full time €36,750Job Title: IT Technical Support Engineer Location: Blackheath - Hybrid options possible Salary: £36,750 Plus great benefits. Job Type: Permanent - Full Time Job Summary/Purpose: The IT Technical Support Engineer will be an important role within the IT team, working closely with the Head of IT to provide technical support to users across the...
-
IT Technical Support Engineer
1 week ago
London, United Kingdom Morden College Full time €36,750Job Title: IT Technical Support Engineer Location: Blackheath - Hybrid options possible Salary: £36,750 Plus great benefits. Job Type: Permanent - Full Time Job Summary/Purpose: The IT Technical Support Engineer will be an important role within the IT team, working closely with the Head of IT to provide technical support to users across the...
-
IT Technical Support Engineer
1 month ago
London, United Kingdom Morden College Full timeJob Title: IT Technical Support Engineer Location: Blackheath - Hybrid options possible Salary: £36,750 Plus great benefits. Job Type: Permanent - Full Time Morden College is a charity that is dedicated to enabling a life-lived independence for the older people they provide homes for, through life, as they grow older. Morden College has enriched the lives...