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Technical Support Engineer

4 months ago

London, United Kingdom Bits Full time

This role will be based in our London office. Please only apply if you agree to work from the office at least 4 days a week.


About Bits:

Bits is a fast-growing fintech startup based in London. We are dedicated to promoting financial inclusion and providing credit building solutions to individuals who have been overlooked by mainstream lenders. With the support of renowned investors, we have quickly gained traction and currently serve over 300,000 customers across the UK.

Experience level: Mid,Senior

Tech stack/tooling used: Node.js, AWS, NoSQL, Typescript

Core skills we consider: Node.js, AWS, NoSQL, Typescript

As a Technical Support Engineer you will:

  1. Resolve technical issues
  2. Work directly with our Engineering, Product and Design teams
  3. Help develop guidelines and best coding practices for our growing dev team
  4. See the effects of your work make real-world impact

About the role:

We are seeking a skilled and motivated Technical Support Engineer to join our team at Bits. In this role, you will be responsible for resolving software and app related bugs, that are reported by our cutomer support team. You will troubleshoot issues, debug problems, and work closely with cross-functional teams to ensure customer satisfaction and the successful resolution of technical issues.

Responsibilities:

  • Provide technical support to customers via email, chat, and phone
  • Troubleshoot and resolve technical issues related to our products and services
  • Collaborate with product and engineering teams to identify and address bugs and system malfunctions
  • Document technical solutions and maintain a knowledge base for reference
  • Deliver exceptional customer service and ensure customer satisfaction

Requirements

You'll be a great fit if you:

  1. Have 5+ years of experience in software development
  2. Are highly proficient with Typescript and Node.js at least 5 years experience.
  3. Have 3+ years commercial experience with AWS (Api Gateway, SQS, DynamoDB, Lambda etc)
  4. Deliver clean, maintainable and testable code
  5. Know how to integrate with third party APIs
  6. Have experience writing automated tests
  7. Are proactive, a builder (vs maintainer) and own everything you ship
  8. Have good conversational and written English

Bonus points if you:

  1. Have experience building SaaS products
  2. Have experience with IAC (AWS CDK)

Interview Process
  1. Home assignment
  2. A 1 hour life coding session and interview.
  3. 2x 15 minute zoom interviews (1 interview with HR and 1 with the CEO)
  4. That’s it... The whole recruitment process takes about one week and we look to make a decision with that week

Benefits

  • A competitive market salary
  • 28 days holidays/ year incl. UK/ England public & bank holidays
  • Free fruit in the office
  • Regular team meals