Client & Workplace Experience Lead

1 week ago

London, United Kingdom Linklaters Full time

Linklaters is a global law firm, with 31 offices in 21 countries worldwide. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.
We celebrate all aspects of diversity and challenge any form of bias. We are seeking a Client & Workplace Experience Lead with a strong background in luxury hospitality , where unrivalled service standards are second nature. This newly created role sits within our Business Transformation Team and will redefine workplace hospitality at Linklaters.
You will lead the delivery of a premium visitor experience , manage high-end service providers , and bring a holistic approach to supplier management -ensuring every touchpoint reflects excellence and consistency. Lead and elevate front-of-house and client-facing services, ensuring a seamless, luxury-level experience.
Manage supplier relationships and contracts , driving accountability, quality, and strategic alignment.
Oversee reception, switchboard, workspace coordinators, catering, and hospitality services.
Champion innovation and consistency in service delivery, aligned with Linklaters' brand and values.
Use data and technology to monitor performance and implement improvements.
Shape service policies balancing premium quality with cost efficiency.
Expertise in supplier management and outsourced team leadership.
This role will be based in our London office, and will initially be office-based 5 days a week to embed and lead transformation, with hybrid working considered once key milestones are achieved.
Private Medical Insurance
Free in-house fitness centre and subsidised health club memberships
Free onsite GP service and periodic health assessments

Pension and flexible savings options
Income protection and life assurance
Mortgage advice and will-writing services

Electric car and cycle to work schemes
Additional holiday/birthday leave
Maternity/paternity/shared parental leave
Travel insurance and season ticket loan
Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

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