Customer Success S
4 weeks ago
About ETS: ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. As the Customer Success Leader for the TOEFL business, you will be responsible for ensuring the satisfaction, retention, and growth of our TOEFL customers. Both test takers and Partner universities. You will work with cross functional teams of customer success managers and specialists, collaborating closely with sales, marketing, product, and operations teams to drive customer success initiatives and deliver exceptional experiences for TOEFL test-takers and institutional clients.
Customer Relationship Management:
Develop and maintain strong relationships with TOEFL test-takers, educational institutions, language schools, and other stakeholders.
Act as the voice of the customer within the organization, advocating for customer needs, preferences, and feedback in product development, marketing, and service delivery decisions.
Customer Success Strategy:
Develop and execute a comprehensive customer success strategy for the TOEFL business, aligning with organizational goals and objectives.
Proactively identify and address factors that may impact customer satisfaction, such as product usability issues, service disruptions, or competitor threats.
Collaborate with sales and marketing teams to identify upsell and cross-sell opportunities within the TOEFL customer base.
Develop strategies and campaigns to promote additional TOEFL products and services to potential customers, maximizing revenue potential.
Ensure operational excellence in all customer-facing processes, including TOEFL registration, test administration, score reporting, and customer support.
Be adept at making data-driven decisions and driving improvements.
Competitor Analyses: This person should know the competitor offers "better than themselves" in order to capture gaps and opportunities for TOEFL.
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Customer Success S
4 weeks ago
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Customer Success S
2 weeks ago
London, United Kingdom ETS Full timeAbout ETS: ETS is a global education and talent solutions organization, enabling lifelong learners to be future ready. We advance the science of measurement to build the benchmarks for fair and valid skill assessment. For more than 70 years, we have developed products and services based on rigorous research and our belief in the power of learning. As the...
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London, United Kingdom zeroheight Full time €90,000 - €110,00090k - £110k + performance bonus and stock options United Kingdom, fully remote 1 full week per quarter (leadership planning) Your travel and accommodation expenses will be fully covered by zeroheight. Come and apply your CS leadership experience and skills to supercharge our market leadership in DesignOps and contribute to shaping the future of UX...
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Customer Success Manager
4 weeks ago
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Customer Success Manager
4 weeks ago
London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
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Customer Success Manager
4 weeks ago
London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
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Customer Success Manager
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London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company: Globally established, best-in-class solution, providing a social & email management platform. AI-powered to optimise everything the user does. It can even run campaigns completely autonomously. A recognised SaaS platform with a positive social and economic impact! The Opportunity: Reporting directly to the COO, you’ll be joining a small,...
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Customer Success Manager
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London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time €60,000The Company: Privately owned London based SaaS solution focussed on advocacy across the company workforce. 2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth! Operating at a carbon neutral level for 2 years! The Opportunity: Joining a small, but globally spread CSM team, you will take...
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Customer Success Manager
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London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Privately owned London based SaaS solution focussed on advocacy across the company workforce.2-Year plan to become a market leader in the Employee Communication space with a major focus on both UK and US growth!Operating at a carbon neutral level for 2 years!The Opportunity:Joining a small, but globally spread CSM team, you will take ownership of...
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Customer Success Manager
4 weeks ago
London Area, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:Globally established, best-in-class solution, providing a social & email management platform.AI-powered to optimise everything the user does. It can even run campaigns completely autonomously.A recognised SaaS platform with a positive social and economic impact!The Opportunity:Reporting directly to the COO, you’ll be joining a small, but...
