Service Desk Manager/ Project Tracking

4 weeks ago

Maple Cross Hertfordshire, United Kingdom Energy Jobline CVL Full time

Exciting opportunity to work for a technology start-up with a rapid growth trajectory looking to expand their team. The company specialises in workplace management and automations, providing an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, and workplace sensors.

The Service Desk Manager will be principally responsible for ensuring that the department’s project tracking tools (primarily ClickUp and JIRA service desk) are set up so that the project’s/program’s deliverable(s) meet the needs of the operational Leadership team.

Key duties include defining procedures, standards, and best practices for the use of a project tracking tool. Create processes, dashboards, reports, permission sets, automation, and custom workflows. Act as the “go-to” person within a department or function for questions and problems.

We are looking for 5+ years of professional experience working with complex requirements, coordinating complex cross-functional projects, ideally within a leading startup or scaleup. Extensive knowledge of implementing workflows, process builders, custom features, and creating reports/dashboards within a specific tool. Previous experience of being a Subject Matter Expert of a tool (ideally a project management tool such as Clickk-up and Jira Service Desk #J-18808-Ljbffr

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