Referral Centre Supervisor

2 weeks ago

Telford Shropshire, United Kingdom Shropshire Community Health NHS Trust Full time
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The Musculoskeletal Service Shropshire, Telford & Wrekin brings together partner organisations across the county, including Shropshire Community Health NHS Trust, Shrewsbury & Telford Hospitals and the Robert Jones & Agnes Hunt Orthopaedic Hospital, to provide quality assistance to patients with musculoskeletal concerns within the population of Shropshire.

Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.

Main duties of the job

You will be responsible for the supervision of the Referral centre and will carry out a variety of department administrative duties for both the clinical and administrative teams to support this aim. You will have a good understanding of the Referral to Treatment process, be able to demonstrate initiative and have the confidence to apply conclusions using the national rules suite. 

The successful candidate must have outstanding communication and interpersonal skills with a pleasant telephone manner, supervisory and organisational skills and able to demonstrate the ability to remain calm under pressure. A flexible approach to work and an understanding of working in a busy environment with competing priorities and changing demands under minimal supervision is also essential.

You will be friendly and approachable and have a positive attitude to work. You will be able to use your own initiative when necessary, working with people and engaging with colleagues at all levels and always have an understanding for the need for confidentiality.

You will be computer literate with experience of Word and Excel and have some knowledge of working in a clinical based service using bookings systems and processes. 

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Criminal Records Bureau to check for any previous criminal convictions.

Working for our organisation

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Detailed job description and main responsibilities

Please see attached band 3 Referral Centre Supervisor job description and personal specification for this position. 

Person specification Training And Qualifications
  • NVQ Level 3 Business Administration or equivalent or able to demonstrate equivalent standard and experience.
  • Good knowledge of medical terminology.
  • Able to demonstrate a good level of maths commensurate with maintaining referral and activity data.
  • Able to demonstrate a good level of English language and grammar commensurate with composing own letters & ability to correct other correspondence as necessary.
  • RSA Stage II Word Processing/Typing qualification or ability to demonstrate equivalent standard and experience.
Experience
  • Significant experience in an administrative role.
  • Experience of working with clinical staff and understanding of their roles, specialities and responsibilities.
  • Experience of booking and managing appointments via an electronic booking system.
  • Experience of supervising staff.
Knowledge And Skills
  • Ability to problem solve and resolve day-to-day IT programme problems.
  • Able to exercise initiative in facilitating effective management of own and others day to day workload.
  • Experience of Microsoft Office programs.
  • Good organisational skills; self-starter and able to use initiative appropriately with only little supervision.
  • Ability to work on own and as part of a team.
Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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