Manager, Quality

2 weeks ago

Telford Shropshire, United Kingdom Creative Support Full time

Do you have the vision, expertise and person-centred values to be able to make a real difference to the lives of people with mental health support needs in high quality services in Telford? We have an exciting role for a proactive mental health recovery practitioner with leadership and management skills to manage mental health supported living services commissioned by Telford & Wrekin local Council, working in partnership with Housing, referrers, Care Managers and other agencies.
You will have relevant experience of working with people with mental health needs within a person centred, recovery focussed framework and will demonstrate knowledge of mental health needs/conditions, recovery principles and helpful interventions. You will have skills in promoting independence, tenancy sustainment and positive risk management.
You will work with service users, their families, Housing and other agencies to assess needs and to support successful transitions into the service, creating the foundations for greater independence and personal fulfillment. You will ensure that individuals are enabled to make progress in their personal recovery journey and to attain goals relating to their mental health & wellbeing, independence, maintenance of their tenancy, quality of life and community connections. This will be achieved through co-producing outcome-based support plans which build on strengths and assets and promote meaningful occupation, resilience and capacity for self-management.
You will promote a welcoming and inclusive atmosphere and ensure that staff are skilled in promoting recovery and positive engagement, with relationships based on respect and unconditional positive regard. You will ensure that that there is a strong commitment to equality and diversity. You will be committed to community asset-based approaches and be able to collaborate creatively with community partners as our delivery model is characterised by the use of volunteers and peer supporters as well as paid staff and by close partnership working with statutory mental health services and voluntary agencies.
As the Recovery Manager you will work closely with the Registered Service Manager to ensure that our services are delivered effectively in accordance with assessed needs, contract requirements, quality standards, and outcomes. You will need to have strong verbal and written communication skills and be confident in the use of IT as you will be responsible for collating data and using electronic monitoring.
Leadership and operational management of the service
Deployment of staff according to assessed needs
Management and co-ordination of all aspects of service delivery
Assessment, support planning and positive risk management
Building positive partnerships
You must have at least two years relevant experience, preferably gained in a mental health service or supported accommodation setting. You must demonstrate excellent assessment, support planning and report writing skills. This role requires flexible working on a 7 day rota which may include evenings and weekends.
For an informal discussion please contact Rebecca Miller or Jackie Unsworth by email citing a contact telephone number.
Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer, who have recently received Investors in People Gold award. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK - Please be aware we are currently at full capacity with our Visa Sponsor Licenses, therefore we are not accepting applicants who are seeking sponsorship.
We are also not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.
To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS

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