IT Service Desk

1 month ago

Kempston Bedfordshire, United Kingdom Randstad Delivery Full time

We are currently looking for an ICT support engineer.

Role: ICT support engineer

Job type: 6 month contract

Using previous technical knowledge and documentation analyze desktop hardware (desktop hardware may include but not be limited to desktops, laptops, tablets, printers, monitors, scanners, multifunctional printers, switch boxes, conferencing devices and specialist custody and force control room equipment) and application software faults raised via the ICT Service Desk
Ensure clients and servers remain up-to-date in relation to supplier patches and updates and carry out systems administration tasks in line with the live production environments accurately recording the associated information in the appropriate management system ensuring that client's deliverables remain aligned to relevant licensing agreements
Support critical hardware and software in a pressured environment, including force control rooms custody units and live operations where time is critical
Provision desktop equipment builds and installations of hardware and software. Undertake hardware and software upgrades and re-configuration required to enable growth of the live services to meet changing demands
Ensure the Hardware and Software meet present and anticipated needs of the Business
Assist with the design and planning of additions and enhancements to the live systems and processes of the department's support model
Carry out daily housekeeping, routine system administration, data processing functions, communicating with suppliers and subject to instruction including disposal of obsolete equipment
Take an active part in nominated projects by attending project meetings and ensuring the issues relating to support are covered and accounted for within the project. Where required, produce relevant documentation for the ICT Support Team as well as training other members of the team in its use
Maintain knowledge and understanding of ICT common faults as well as and awareness of relevant technical and procedural changes within the department and their impact on the work of the ICT Support Team
Maths & English) or proven written and numeric skills
At least 2 years' IT support experience working in a Microsoft Windows environment
The Microsoft technology stack is at the core of our environment therefore a working knowledge of areas including AD and admin tools is advantageous as well as VPN technologies
Responsible for troubleshooting a variety of faults so a working knowledge of Microsoft Operating Systems including software deployment and support and understanding of networking is desirable
At least 1 years' experience of supporting hardware (desktop and/or server)
Must be highly-motivated, innovative and flexible with excellent time management skills
Must be capable of good communications at all levels often dealing with complex ICT issues with non-ICT staff
Randstad Business Support is acting as an Employment Business in relation to this vacancy

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