Governance & Operations Manager

2 weeks ago


Merseyside, United Kingdom MERJE Full time €60,000 - €70,000

Location and compensation package: c.£Merseyside - home based / hybrid

Our client, a long established and highly respected Insurance firm, is seeking a dedicated and experienced Operational Resilience Governance Manager to strengthen their resilience framework, enhance their ability to withstand disruptions, and ensure the continuity of critical business operations.

As the Operational Resilience Governance Manager, you will be responsible for developing, implementing, and maintaining a robust operational resilience framework to identify, assess, and mitigate risks that could impact the organisation's ability to deliver essential services. Develop and implement an operational resilience framework aligned with industry best practices and regulatory requirements.
Collaborate with business units to identify and assess operational risks, including internal and external threats, emerging risks, and dependencies on critical suppliers and vendors.
Conduct scenario analysis and stress testing exercises to evaluate the company's resilience to various disruptive events and potential impacts.
Conduct business impact analysis (BIA) to assess the potential consequences of operational disruptions on critical business functions, processes, and stakeholders.
Coordinate and facilitate resilience testing and exercise activities, including tabletop exercises, simulations, and crisis scenarios, to validate response plans and enhance preparedness.
Provide training and awareness sessions to employees on operational resilience concepts, procedures, and roles and responsibilities.
Establish key performance indicators (KPIs) and metrics to monitor the company's resilience capabilities and track progress against resilience objectives.
Prepare regular reports and dashboards for senior management and relevant stakeholders to communicate resilience status, issues, and recommendations.

Proven experience in operational resilience, business continuity planning, or risk management within a complex organization or industry.
Bachelor's degree in Business, Risk Management, Emergency Management would be beneficial.
Excellent analytical, problem-solving, and decision-making skills, with the ability to assess and manage complex risks and issues.
Effective communication and stakeholder management skills, with the ability to engage and influence stakeholders at all levels of the organization.
Strong project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Proficiency in resilience planning tools, software, and technologies.



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