Pensions Executive

3 weeks ago

Hemel Hempstead Hertfordshire, United Kingdom Selecta Full time

Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Customer Experience Executive to join our newly formed Client Experience Department.
Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.
We are hiring a Customer Service Executive (or Client Experience Executive as we like to call it internally) to join our well established Client Experience Department in Hemel Hempstead on a rota basis paying £26,250.
Act as a client champion, delivering an excellent customer experience at all times and support with increasing our Client Satisfaction, Client Retention and Net Promotor Scores (NPS) scores
Ensure client emails and phone calls are responded to within agreed department response times
Act as a brand ambassador when interacting with clients, consistently demonstrating high levels of integrity, diligence, and professionalism
Investigate and respond to client complaints, providing a resolution in line with client expectations and in line with company policies
Proven customer service experience within a comparable industry would be beneficial but not essential
Familiarity with O365 and CRM systems is an advantage
In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.
25 days holiday pa + bank holidays
~ Life assurance of 2x yearly salary
~ Training provided on our systems & process
~ Security of 5-weeks paid sick leave
~ Development opportunities available and clearly mapped career paths
~ At Selecta, we are committed to equal opportunities, diversity and inclusion, embracing our differences to achieve our common goal. Seniority level Mid-Senior level

Employment type Full-time

Global Head of Customer Success Management
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