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CRM Product Manager

2 months ago

London, United Kingdom EC1 Partners Ltd Full time

Senior Product Manager - CRM

Our client is a leading financial services provider, who is looking for someone to lead the development of their CRM platforms, in a hands on role.

What you will be doing:

  • Developing the product strategy and roadmap for CRM innovation
  • Build out the cornership of CRM / Salesforce offering
  • Establish future functionality (particularly bringing more data into the systems)
  • Amalgamate services within CRM
  • Drive prioritisation activities and manage the product backlog; write JIRA tickets, own your product's roadmap
  • Gather and manage client / product feedback through methods such as surveys, concept testing, analytics tools, and A/B testing, and competitive intel

What you will bring:

  • 3+ years of experience as a Technical Product Manager or related discipline ideally building out CRM solutions
  • You are client focused always and have a demonstrated track record of building user experiences and products that customers love
  • You are comfortable in agile development methodologies
  • You have strong technical intuition and love good design; you are comfortable discussing technology with engineers and architects as well as user flow with UX strategists.
  • Experience working with Salesforce is not essential but would be advantageous
  • Previous experience in Wealth Management/Retail Banking would be hugely advantageous