Manager-Account Manager
2 days ago
Permanent
Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our team as a Product Support Account Manager and be part of a company that values your contributions and supports your growth.
In this role, you will manage a portfolio of Industrial and Waste customer accounts across the South of the UK, focusing on developing and growing revenue opportunities. Manage Customer Accounts: Identify opportunities to grow revenue and achieve annual parts and service sales targets.
Maintain regular call cycles (weekly, monthly, or quarterly) to keep in touch with customers and foster strong relationships.
Report and Forecast: Prepare and submit monthly activity and business forecasting reports to help guide our strategic goals.
Utilize Tools: Use the Finning market analysis tool to identify new, lapsed, and campaign opportunities, and convert leads generated by the Inside Sales Team.
Customer Point of Contact: Act as a primary contact for customers, stakeholders, and influencers, promoting Finning support services and resolving any issues promptly.
Collaborate Across Teams: Work closely with other Product Support Sales Managers and internal teams to maximize opportunities across Product Support and New Sales.
Mentor and Guide: Provide guidance and mentoring to Inside Sales Representatives (ISRs) and Product Support Representatives (PSRs) to support their development.
Market Awareness: Stay informed about competitors and market trends to support new product and campaign developments.
Proven experience in sales and customer account management.
Excellent communication and relationship-building skills.
Strong attention to detail in planning and reporting.
Competitive salary, attractive commission and car allowance.
~25 days holiday, life insurance, up to 7% pension.
~ Opportunities for professional growth and development.
We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about sales and customer experience, and are ready to take on a new challenge, we want to hear from you.
As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
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