D365 Customer Insights Journeys Architect
1 week ago
Role: Lead D365 Customer Insights Journeys & MarTech Architect Contract: 3 months (Inside IR35) Location: Remote, with occasional onsite workshops Start Date: ASAP Overview A large UK organisation is undertaking a greenfield implementation of Dynamics 365 Customer Insights Journeys and a new MarTech data environment. This role will lead the end-to-end design and build of a multi-channel customer engagement and insights platform. This is a high-impact position with direct visibility to senior stakeholders, ideal for a hands-on Lead MarTech Architect who excels in fast-paced delivery settings. Key Responsibilities Architect and implement D365 Customer Insights Journeys as the central orchestration platform. Develop a data-driven engagement model using Azure for profiling, segmentation and insight. Enable and integrate multi-channel communications, including: Web Push WhatsApp / RCS (via Twilio) Build real-time customer data flows into D365 for personalisation and modelling. Deliver Next Best Action / Next Best Segment capability using behavioural and usage data. Create unified customer profiles at both individual and account levels for insight and retention. Enable behavioural, click and engagement tracking for analytics and CRM modelling. Establish the foundations for predictive and churn-propensity modelling. Act as the technical lead and hands-on architect through discovery, design and delivery. Expected Outcomes in the First 3 Months D365 Customer Insights Journeys deployed to production. Azure-based data ingestion and profiling fully operational. Multi-channel messaging enabled and integrated with CIJ. Unified customer profile established. Insight dashboards live, covering: Engagement Retention Revenue optimisation Defined roadmap for future modelling, orchestration, and optimisation phases. Essential Experience Successful hands-on delivery of D365 Customer Insights Journeys in a production environment. Strong Azure data engineering and profiling background. Multi-channel orchestration experience beyond email (e.g., Web Push, WhatsApp, RCS). Demonstrable end-to-end CRM / MarTech architecture ownership. Experience in greenfield or digital transformation programmes. Ability to deliver within a 3-month sprint model. Confident stakeholder engagement and whiteboarding skills. Nice to Have Power Platform / Dynamics 365 CE integration experience. CI/CD pipeline experience for CRM / MarTech environments. Exposure to predictive analytics or churn modelling. Experience delivering platforms with commercial / revenue accountability.
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Lead D365 Customer Insights Journeys
2 weeks ago
London, United Kingdom Robert Half Full timeOur client, a large UK organisation is undertaking a greenfield implementation of Dynamics 365 Customer Insights Journeys and a new MarTech data environment. This role will lead the end-to-end design and build of a multi-channel customer engagement and insights platform.This is a high-impact position with direct visibility to senior stakeholders, ideal for a...
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london, United Kingdom Visionet Systems Inc. Full timeRole: D365 CE Functional Consultant – Customer Insights Journeys Responsibilities : • Lead functional design and configuration for CIJ real-time marketing • Configure real-time events, event triggers, and event-based conditions • Build real-time segments (behavioral, event-driven, attribute segments) • Design customer journeys with branching logic...
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D365 CE Functional Consultant
1 week ago
London, United Kingdom Visionet Systems Inc. Full timeRole: D365 CE Functional Consultant – Customer Insights Journeys Responsibilities : • Lead functional design and configuration for CIJ real-time marketing • Configure real-time events, event triggers, and event-based conditions • Build real-time segments (behavioral, event-driven, attribute segments)• Design customer journeys with branching logic...
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D365 CE Functional Consultant
1 week ago
London, United Kingdom Visionet Systems Inc. Full timeJob DescriptionRole: D365 CE Functional Consultant – Customer Insights JourneysResponsibilities :• Lead functional design and configuration for CIJ real-time marketing• Configure real-time events, event triggers, and event-based conditions• Build real-time segments (behavioral, event-driven, attribute segments)• Design customer journeys with...
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London, United Kingdom Visionet Systems Inc. Full timeRole: D365 CE Functional Consultant – Customer Insights JourneysResponsibilities :• Lead functional design and configuration for CIJ real-time marketing• Configure real-time events, event triggers, and event-based conditions• Build real-time segments (behavioral, event-driven, attribute segments)• Design customer journeys with branching logic...
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D365 CRM Solution Architect
1 week ago
London, United Kingdom IQ Talent Solutions Full timeD365 CRM Solution Architect - MS Power Platform D365 CRM Solution Architect with experience of delivering enterprise MS D365 CRM cloud solutions for large organisations, with a focus on delivering seamless customer journeys supported by efficient business processes, is urgently required for our highereducation client. D365 CRM Solution Architect-Essential...
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D365 CE Functional Consultant
4 weeks ago
City of London, Greater London, United Kingdom Visionet Systems Inc. Full timeRole: D365 CE Functional Consultant – Customer Insights Journeys Responsibilities : • Lead functional design and configuration for CIJ real-time marketing • Configure real-time events, event triggers, and event-based conditions • Build real-time segments (behavioral, event-driven, attribute segments)• Design customer journeys with branching logic...
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London Area, United Kingdom Visionet Systems Inc. Full timeRole: D365 CE Functional Consultant – Customer Insights JourneysResponsibilities :• Lead functional design and configuration for CIJ real-time marketing• Configure real-time events, event triggers, and event-based conditions• Build real-time segments (behavioral, event-driven, attribute segments)• Design customer journeys with branching logic...
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London Area, United Kingdom Vallum Associates Full time £60,000 - £120,000 per yearWe are seeking an experienced D365 CI-J Developer to join our dynamic team. This role requires extensive expertise in configuring and developing solutions using Dynamics 365 Sales and Customer Insights – Journeys modules.Key ResponsibilitiesConfigure and customize D365 Sales module in alignment with business requirements.Develop solutions using Dynamics...
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CRM Lead
1 week ago
London, Greater London, United Kingdom Robert Walters Full time £40,000 - £55,000 per yearWe are seeking an experienced CRM Lead with strong Dynamics 365 Customer Insights (CI) and D365 Customer Engagement (CE) expertise. You will lead multi-channel CRM activity, optimise customer journeys, and ensure data-driven decisioning across the organisation. This role blends hands-on platform work with strategic CRM leadership.Contract CRM Lead & D365...
