D365 CE Functional Consultant

3 weeks ago

City of London Greater London, United Kingdom Visionet Systems Inc. Full time

Role: D365 CE Functional Consultant – Customer Insights Journeys Responsibilities : • Lead functional design and configuration for CIJ real-time marketing • Configure real-time events, event triggers, and event-based conditions • Build real-time segments (behavioral, event-driven, attribute segments)• Design customer journeys with branching logic (conditions, A/B splits, wait conditions, exit rules)• Configure brand profiles, compliance profiles, consent center, subscription centers • Build email/SMS/WhatsApp templates with personalization & rules • Define KPI tracking, journey analytics, reporting requirements • Conduct requirement workshops, UAT, training & documentation Required Skills & Experience • 5–8 years in Dynamics 365 Marketing / CIJ • Strong understanding of CIJ RTM features: events, segments, branching journeys • Hands-on with journey orchestration, goals, suppression rules, exit conditions • Experience configuring consent & compliance profiles with regional logic • Strong template-building skills: email, SMS, dynamic text, personalization • Good analytical skills for interpreting journey insights & performance • Excellent communication and workshop facilitation skills

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