D365 CE Functional Consultant

2 weeks ago


London Area, United Kingdom Stott and May Full time

D365 CE Functional Consultant Start: ASAPDuration: 6-12 monthsLocation: remote to start, must be accessible to London ad hoc Rate: negotiable DoEWe are seeking an experienced Microsoft Dynamics 365 Customer Engagement (CE) Lead Consultant for a contract engagement. The successful candidate will guide clients through end-to-end D365 CE implementations, lead functional design, and coordinate delivery teams to ensure high-quality outcomes.Key ResponsibilitiesLead requirements gathering, functional workshops, and solution design.Produce functional specifications, process maps, design documents, and project scope materials.Configure, test, and demonstrate D365 CE functionality across multiple modules.Oversee System Integration Testing, UAT, cutover and go-live activities.Mentor junior consultants and contribute to methodology, tooling, and best-practice development.Collaborate with project managers to manage risks, issues, and reporting.Support presales activities, including estimates, tender responses, and client demonstrations.Advise clients on CRM best practices and user experience improvements.Assist with technical architecture discussions, integrations, customisations, and reporting.Work with training teams to deliver end-user and super-user training.Required Skills & ExperienceExtensive experience as a CE Functional Lead or Senior Functional Consultant.Multiple end-to-end D365 CE implementation projects delivered.Strong understanding of Agile and Waterfall delivery approaches.Expert knowledge of at least four CE modules (e.g., Sales, Service, Field Service, PSA, Social Engagement, USD, MS Portals, Gamification).Experience with SharePoint integration, Power Pages, and Azure DevOps.Excellent communication and stakeholder management skills at all organisational levels.Ability to lead functional teams across onshore/offshore models.Strong capability in Microsoft Project, Excel, Word, Visio, SharePoint.Solid understanding of PowerApps, Power Automate, CDM, and Power BI.CE Certifications required.Sector experience in Financial Services is preferred.



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