Customer Experience Executive

3 weeks ago

London, United Kingdom Ipsos Full time

This role is working on an ongoing syndicated Automotive tracking study. The project itself is an industry leading study on car buyers' experiences when purchasing a new vehicle in 1 major car markets, and the data collected, across multiple methodologies, is used at the highest level within automotive manufacturer organisations for key strategic decision making.
Dedicated to a large account in the automotive sector, you will be responsible for managing the project day to day delivery, working closely with the Associate Director, who heads up the team.
Working closely with the rest of the account team, you will be responsible for helping ensure that the project runs efficiently to specification, quality and budget.
You'll be joining a team who is passionate about improving processes and have a creative way of constantly challenging the status quo to find smarter ways of working.
Whilst this is a project management role, this may also suit someone from an operational research background who has a sound knowledge of large trackers.
Liaising with key suppliers to ensure that the data quality is ensured and tight timescales throughout the project duration are met.
Managing sample from clients ensuring it's processed, checked and on schedule prior to sending to the mailhouse/printers/online team
Checking and reviewing data and queries before final issue.
Building project reports, including review and quality checking
Building and maintaining effective working relationships with clients and internal stakeholders (Researchers) and Operational teams
Provides excellence in project direction and delivery. Ipsos UK offers a hybrid working environment, 3 days in the office and working the rest from home.
Experience in working on or delivering large market research programmes, either from a Project Management or operational perspective
Able to demonstrate strong client management experience. Able to bring value to client meetings regarding the practical implementation and execution of projects.
Excellent attention to detail, including data checks and proof reading.
Proficient in using all Microsoft Office applications.
Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs. For roles at Research Manager level and above we also offer private healthcare.
In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. Customer Experience at Ipsos is All Things Customer . Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey.

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