Senior Customer Experience Executive

4 weeks ago

London, United Kingdom Conductor Marketing Limited Full time

**Role: Senior Customer Experience Executive**

**Reports/Accountable to: Head of Customer Experience**

**Start date: Feb/March ‘24**

**Position term: 12-month contract (with a view to go permanent)**

**The Business**

Conductor brings science and soul to spaces and places and was born from the desire to help our clients make the most of their spaces and places with the ultimate goal of enabling their participants to thrive. We help our clients to identify and understand their audiences, to connect with and convert them to customers. And then, ensure a customer experience to enhance satisfaction, retention, and reputation alike.

**The Role**

Located at one of our reputable London projects, this role is to assist the Customer Experience team with pre-completion inspections and customer communications, purchaser completions, handovers and home demonstrations, and snag and defect management throughout the defects liability period.

The role includes, but is not limited to:

- Assisting with the process of apartment completions with purchasers or their agents,

with the best level of customer experience
- Conducting key handovers and home demonstrations
- Preparation of apartments, homeowner packs and other items ready for key handover
- Conducting key handover and home demonstrations to purchasers or their agents,

with the best level of Customer Experience
- Assisting with the co-ordination of purchaser snagging and defects and thoroughly

updating the defects software and CRM system
- Reporting of defects to the relevant teams and ensuring these are closed out

efficiently and promptly communicating with the respective purchasers and/or agents

throughout
- Liaising with various contractors on snags and defects, escalating where necessary to

ensure that service level agreements are met
- Administrative tasks and preparing reports

**The Person**
- Must be experienced in Customer Care, particularly in handling defects, in a new

residential buildings
- Excellent listening and communication skills
- Highly organised
- Great attention to detail
- Multi-task in an efficient manner
- A proactive, hands-on approach
- IT literate
- Ability to remain calm in all situations
- Ability to use own initiative and integrity in different situations

**Job Type**: Fixed term contract

**Salary**: £32,000.00-£35,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Application question(s):

- Do you have at least 3 years of Customer Service experience within the residential new-build property sector?

**Experience**:

- Customer service: 3 years (required)

Ability to Commute:

- London (required)

Willingness to travel:

- 100% (required)

Work Location: In person

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