Operational Innovations Director/Senior Manager
4 weeks ago
TITLE: Operations Director
ROLE: To oversee all operational activities for the organisation managing 1500 properties across London and the South East with Housing Benefit, Universal Credit and Temporary Accommodation tenants.
REPORTS TO: Group Managing Director
REPORTS IN: Housing Benefit Manager
Head of Housing
Regional Portfolio Managers
Hours: Full time - 40 hours Monday to Friday
Location: Croydon
DUTIES INCLUDE
Overseeing all operational activities for the organisation.
All aspects of day to day management of the operations team with a strong emphasis on void turnaround, tenant well-being, good property standards and profitable management of portfolio.
Identifying opportunities to streamline business processes and systems and ensuring they are being followed.
Translating the company's strategic plans into defined operational plans.
Defining performance management KPI's to monitor operational success against objectives.
Reporting to the board on operation activities towards business goals.
Restructuring business activities to increase speed, efficiency and profitability.
Working alongside colleagues on business projects.
Establishing a culture of continuous business improvement.
Over-hauling customer service activities and implementing minimum standards across all contact with customers.
Researching opportunities for cost savings across the business.
Staying up to date with legislation changes and housing law within the industry.
Minimising operation expenditure within the business wherever possible.
Developing leadership and coaching programmes to increase employee effectiveness.
Directing all operational activities across the organisation.
Seeking new income streams.
Business development - New business opportunities.
Build positive relationships with stakeholders including portfolio landlords, local authority and charity partners and other organisations we work closely with in delivering the best quality and service.
Working closely with The Caridon Foundation in migrating current tenants onto supported living programs and managing inter-company relations.
BACKGROUND
Commercial awareness with an eye for seeing business improvement opportunities.
Excellent stakeholder management and people skills with an ability to communicate complex matters succinctly
Previous experience working for a company within the industry or from a similar business.
Previously held leadership and management roles
Previous experience in social housing is essential
Knowledge and experience in litigation and housing law
Highly motivated with a passion for driving operational business change.
SKILLS & QUALIFICATIONS
Degree in operations management or business field preferred
Prior experience as Operations Director or Manager required
Strong organisational skills
Excellent communication skills, both verbal and written
Strong problem-solving skills
Computer literate
Adaptable to change
Driven to achieve results;
Exceptional coaching skills
Strong decision making
Action planning and prioritisation skills
Ability to work as a team
Knowledge of safety, quality, and cost objectives
Commitment to providing the highest level of support and quality
Ability to demonstrate exceptional organisation and planning skills.
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