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Operations Director
4 months ago
TITLE: Operations Director
ROLE: To oversee all operational activities for the organisation managing 1500 properties across London and the South East with Housing Benefit, Universal Credit and Temporary Accommodation tenants.
REPORTS TO: Group Managing Director
REPORTS IN: Housing Benefit Manager
Head of Housing
Regional Portfolio Managers
Hours: Full time - 40 hours Monday to Friday
Location: Croydon
DUTIES INCLUDE
Overseeing all operational activities for the organisation.
- All aspects of day to day management of the operations team with a strong emphasis on void turnaround, tenant well-being, good property standards and profitable management of portfolio.
- Identifying opportunities to streamline business processes and systems and ensuring they are being followed.
- Translating the company's strategic plans into defined operational plans.
- Defining performance management KPI's to monitor operational success against objectives.
- Reporting to the board on operation activities towards business goals.
- Restructuring business activities to increase speed, efficiency and profitability.
- Working alongside colleagues on business projects.
- Establishing a culture of continuous business improvement.
- Over-hauling customer service activities and implementing minimum standards across all contact with customers.
- Researching opportunities for cost savings across the business.
- Staying up to date with legislation changes and housing law within the industry.
Minimising operation expenditure within the business wherever possible.
- Developing leadership and coaching programmes to increase employee effectiveness.
- Directing all operational activities across the organisation.
- Seeking new income streams.
- Business development - New business opportunities.
- Build positive relationships with stakeholders including portfolio landlords, local authority and charity partners and other organisations we work closely with in delivering the best quality and service.
- Working closely with The Caridon Foundation in migrating current tenants onto supported living programs and managing inter-company relations.
BACKGROUND
- Commercial awareness with an eye for seeing business improvement opportunities.
- Excellent stakeholder management and people skills with an ability to communicate complex matters succinctly
- Previous experience working for a company within the industry or from a similar business.
- Previously held leadership and management roles
- Previous experience in social housing is essential
- Knowledge and experience in litigation and housing law
- Highly motivated with a passion for driving operational business change.
SKILLS & QUALIFICATIONS
- Degree in operations management or business field preferred
- Prior experience as Operations Director or Manager required
- Strong organisational skills
- Excellent communication skills, both verbal and written
- Strong problem-solving skills
- Computer literate
- Adaptable to change
- Driven to achieve results;
- Exceptional coaching skills
- Strong decision making
- Action planning and prioritisation skills
- Ability to work as a team
- Knowledge of safety, quality, and cost objectives
- Commitment to providing the highest level of support and quality
- Ability to demonstrate exceptional organisation and planning skills.
