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Claims Team Manager
2 months ago
Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK’s number one individual life insurer, and also provide Group Protection products for employers – all helping people to plan for the unexpected. We support home buying through our Mortgage Club – the UK’s largest – and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
We’re recruiting for a Claims Team Manager to join our Group Protection department on a permanent basis offering a salary of up to £50,000 depending on experience This role requires a person to lead and manage a team of Claims Specialists. Working in our Hove office a minimum of once a week and the rest from home.
Manage, motivate and develop employees at all levels, in a manner that is consistent with the Company’s policies and procedures to maximise the performance of the area
Ensure the teams objectives and efforts are aligned to overall departmental goals, service level agreements and targets, pro-actively using relevant management information to monitor and respond to changes in performance levels
Evaluate, review and resolve issues at team level to ensure consistency of service, resource and quality across the team whilst maintaining a strong risk management and mitigation framework
Be responsible for the recruitment of staff within the Claims Team, ensuring the correct level of resource and the quality and competency of staff is maintained
Hold regular 1:1's with your team, coaching and supporting when needed
Ability to be creative
The individual must have people management experience
Experience of managing a Claims team is desirable
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Private medical insurance (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
There are the many discounts we offer – both for our own products and at a range of high street stores and online
Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone.
Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.
