Manager - Claims Management

1 week ago


United Kingdom Karter Thomas Ltd Full time

We are currently recruiting for a Permanent Property Services Manager on behalf of our client, a social landlord with a modern approach who are dedicated to the development of their clients and staff. The role will be based out of the organisations Bedfordshire Office.

The DLO Manager role will require candidates with a knowledge of building/construction and safety legislation, standards and best practice. Responsible for delivering a high quality, efficient customer service covering maintenance, repairs and voids

* Undertaking all void property and repairs inspections to include photographs, SoW and provision of works to schedulers

* Monitor and manage all disrepair claims

* Carry out, cyclical and planned maintenance activities across and number of workstreams, providing support in analysing and improving the processes resulting in improved quality, productivity and efficiency

* Liaising with the Compliance Lead, our Health & Safety consultants and contractors to monitor and ensure periodic compliance and health and safety checks are undertaken for all properties in alignment with the compliance and health and safety frameworks

* Manage contractors that are employed to carry out compliance and planned activity

* Monitor contractor performance with the use of key performance indicators flag any performance or run rate issues to the Head of Property Services

* Being responsible for overseeing the compliance and planned programme management


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