Desktop Technician

3 weeks ago

United Kingdom MPL Claims Management Ltd Full time

Motor Desktop Engineer Are you a driven individual who wants a rewarding career within claims? MPL is one of the fastest-growing UK Insurtechs, we have more than doubled in size in the last year and this is just the beginning. We are looking to continue scaling our company with more MPLrs across the business and be part of the exciting opportunities that comes with being part of the MPL team.

Who is MPL Claims Management?
Here are MPL Claims we have a team of experienced professionals who provide the highest level of service to our clients. We understand that dealing with a claim for either Motor, Property or Liability can be a stressful and overwhelming experience, which is why we aim to make the claims process as smooth and hassle-free as possible.
Founded in 2018, MPL are part of the ERGO Group by being their own in-house third-party administrator. We manage multiple line claims for both its own and external customers. We are ahead of the curve by using cutting edge technology to help enhance our services provided and revolutionise the insurance claims outsourcing arena. Using MPL Technology, our expert team designs and builds claims management products from first principles, enable us to have unparalleled features and a seamless, modern experience for our customers.

Our exciting opportunity
In this role, as a Motor Desktop Engineer, you will providing technical guidance to claims teams across MPL in accordance with industry standards. As part of the Engineering team, you will be delivering excellent service to all customers.

Key Responsibilities:
Negotiating settlement of motor vehicles damage claims, supporting claims teams with concise information as well as liaising with customers directly where required.
Providing technical guidance to the claims teams in accordance with agreed service levels and on occasions other areas within the business.
Supporting the claims team, making decisions on relation to the vehicle damage.
Making and communicating decisions when managing repairs, total losses, valuation disputes, cases involving unrelated damage, complaints and applying policy conditions/limits.
Always ensuring your advice is compliant with guidelines and other relevant standards/ regulations.
Continued professional development in line with legislative changes.

Your skills and experience:
Previous Desktop Engineering experience is required for this role.
Qualifications must include, AQP.
Desired qualifications would include IAEA, MIMI or ATA VDA.
Experience within agricultural claims would be advantageous.
Professional communication skills, written and oral.
Good IT skills with ability to use Audatex, bespoke systems and software packages.

Alongside working with a dynamic, forward-thinking team you will get:
·  Private medical insurance: Including discounted gym memberships, cinema tickets and a chance to earn points to get free and discounted gifts.
·  MPL Wellness programme: Free personal training sessions and discounted dentistry.
·  Refer a friend bonus scheme: Good people know good people and we want to hear from them.
·  Learning and Development:  Clear progression plan plus the opportunity to work towards extra qualifications with the support of our in house learning and development manager.
· 35-hour week with 1 hour lunch, permanent contract, casual dress code, summer, and Christmas parties.
· 28 days holiday (including bank holidays), Paid day off for your Birthday, 4% pension contribution, death in service, and regular team socials.
You will have a 3-month probationary period, and all benefits start from day one of joining the company.

What next?
The interview process for this position includes two stages. The first stage is an initial screening call, which will be conducted by a member of the Talent Acquisition team. During this call, you can expect to be asked about your experience and qualifications, as well as your interest in the position.
If you are successful in passing the initial screening call, you will progress to the second stage of the interview process, which is an in-person interview with both a member of the Talent Acquisition team and the Claims Team Leader. This interview will be more in-depth and may involve more technical questions about your previous experience and transferable skills so we can assess the suitability for the requirements of the role.

Background checks
To meet our regulatory obligations as an FCA-authorised financial services company, we need to do some background checks on all new hires. That means conducting a DBS, Credit and References check. Please let us know if you have any questions and a member of our Talent Acquisition team will be in touch.
So, if you share our values and our enthusiasm for technology, customer service and fun, you will find a home at MPL

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