Customer Success Manager

2 weeks ago

StratforduponAvon Warwickshire, United Kingdom Enable International Full time

At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.
As one of our exceptional Enablees, you'll play a pivotal role in shaping the future of rebate management. Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience.
As a Project Manager , you will be responsible for the successful implementation of the Enable SaaS platforms for our customers. Reporting to the Director, CS Project Manager Office, you will own and be responsible for directing and managing the entire project lifecycle from pre-sales engagement through successful project delivery, review, and closure. You will oversee all aspects of project scope, schedule, resource risks, and overall management of implementation on projects for enterprise clients.
You will partner with Customer Success Manager on each project and direct a team of Implementation Analystswho are assigned to each project to ensure that assigned implementation project work is completed as specified. The work being done in each project task within the project plan will be tracked in our project management platform. You will also work closely with the Customer Success Operations team to ensure integrations and advanced reports are delivered as specified on time.
You will collaborate and work cross-functionally with other internal teams like Product, Engineering, Revenue, and Marketing to ensure that our customers realise the most value in the shortest time possible. As part of the PMO, you will also collaborate with other Project Managers to support a standardised delivery model and identify and document best practices.
Your ownership and influence will extend to our customer’s project team, where you will ensure that we drive the project forward and that we proactively identify and manage risk. Determine and define project scope and objectives
Develop and manage detailed project schedules
Provide project updates on a consistent basis to internal and external stakeholders on strategy, adjustments and progress
Perform the relevant project management processes – as per the prescribed methodology, e.g., waterfall, Agile, Scrum.
Serve as the primary customer contact for the project.
Proactively report project status to management and internal/external stakeholders.
Bachelor’ degree in computer science, business or a related field
Strong familiarity with project management software tools, methodologies, and best practices
Experience seeing projects through the full life cycle
Proven ability to complete projects according to outlined scope, budget and timeline
Previous experience using Project Management software like Microsoft Project, Asasa, or similar.
Preferred Certifications PMP, CAPM, PRINCE2, ITIL
We're a hybrid working team with a relaxed and fun culture. We use collaboration to accelerate learning and career progression. Our office is in Stratford-upon-Avon, a short walk from the town and its train station. We have a fully stocked kitchen and on-site car parking available to staff, along with free Electric Vehicle charge points. We are also a pet-friendly office
Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. LI-Hybrid
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