Customer Success
3 weeks ago
AutogenAI revolutionises the way people write, offering a collaborative platform powered by Artificial Intelligence. AutogenAI is seeking a highly motivated and customer-oriented leader to join our Customer Success team as Head of Global Customer Success Management. Reporting directly into our Chief Customer Officer, you will play a pivotal role in shaping the future of Customer Success Management at AutogenAI – from how we shape and manage our Customer Journey across segments, to how we engage our top-tier customers, to how we think about developing talent and skillsets within our team. You will act as a trusted advisor both internally and externally, you will develop new processes and oversee effective change management, you will collaborate with different departments and spearhead company-wide initiatives, and you will ensure that our customers grow, renew, and collaborate with us.
Lead and oversee our global Customer Success Management team.
~ Drive Customer Success outcomes including increasing renewal rates and reducing churn, expanding revenue in accounts through up-sell and cross-sell, and driving new business growth through greater advocacy and reference-ability.
~ Measure the effectiveness of Customer Success Management by defining operational metrics for the team, creating a cadence for review within the team, and exposing relevant metrics to the executive team.
~ Attract, hire, and develop talent within the Customer Success Management team.
~ Inspire a company-wide culture of Customer Success. Align with key business units including Sales, Product and Marketing to drive product adoption, enhance the customer experience, and set the right expectations.
~Ability to manage, influence and inspire through storytelling, negotiation, and consensus building.
~ Experience with AI software.
~ Competitive salary and bonus
~ Pension
~ Hybrid-working company, with two office days in our beautiful London office.
~ Flexible Working
~ Unlimited Annual Leave (Yes, you read right)
~
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Customer Success
2 days ago
London, United Kingdom Ataccama Full timeYour challenge: Act as a trusted advisor to a portfolio of customers in EMEA and help them gain value from Ataccama, drive retention, adoption, and growth, as well as secure customer advocacy. Consistently achieve quarterly renewal revenue targets, striving for a high percentage of on-time revenue retention. Drive customer awareness of product...
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Customer Success
1 month ago
London, United Kingdom Culture Guru Ltd Full time**⭐⭐⭐ Customer Success - Virtual Reality (Venture-Backed) Startup ⭐⭐⭐** **Salary**: £26,000 + Benefits **Hours**: 40 hours per week **Start**:Immediate (willing to wait for notice period) **Contract**:Permanent / Full-Time **Location**:London, Hackney Wick / Stratford ⭐ Culture Guru is working with a trailblazing innovative startup who...
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Customer Success Director
2 weeks ago
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Customer Success Director
14 hours ago
London, United Kingdom QA Full timeThe Role: Customer Success Director Location: London - Hybrid Working - Two days a week in the officeContract: Full time, 37.5 hrs per weekPackage: Competitive base salary with commission packageAbout the role You will be the main owner of strategic client accounts and will be responsible for understanding their goals and requirements, driving success...
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Customer Success Executive
4 weeks ago
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Customer Success Manager
1 month ago
London, United Kingdom Muso Full timeDo you have at least 3 years experience working as a Customer Success Manager (CSM) in a SaaS company? Would you like to work with a company that provides the most complete and trusted view of global piracy, media consumption and demand?If so read on. Here at MUSO we are looking for a Customer Success Manager (CSM) to come and join our team. The CSM is...
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Customer Success Manager
1 month ago
London, United Kingdom createselect Full timeWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps...
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Customer Success Manager
5 days ago
London, United Kingdom createselect Full timeJob Description We are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform...
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Customer Success Manager
1 month ago
London, United Kingdom createselect Full timeWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps +150...
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Customer Success Manager
6 days ago
London, United Kingdom createselect Full timeWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Check below to see if you have what is needed for this opportunity, and if so, make an application asap.Based in West London, our client is driven by the core belief that getting products in front...
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Customer Success Manager
1 month ago
London, United Kingdom createselect Full timeWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention. Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform currently helps...
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Customer Success Manager
2 weeks ago
London, United Kingdom createselect Full timeJob DescriptionWe are seeking a highly organized and technically savvy Customer Success Manager who is driven to deliver results, demonstrate value, and drive customer retention.Based in West London, our client is driven by the core belief that getting products in front of online buyers across digital sales channels should just be easy. Their platform...
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Customer Success Executive
1 month ago
London, United Kingdom MB Group Full timeCustomer Success Executive is a pivotal role in the process of developing new and evolving key existing relationships as the company continues to deliver their strategic growth plans. You will help shape policies and processes, working with our customer base in order to understand their ever-changing needs adding value at each stage of the process. You will...
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Customer Success Executive
1 month ago
London, United Kingdom Informa Markets Full timeCompany Description **Informa PLC is a leading international events, intelligence and scholarly research group.** Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...
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Customer Success Lead
2 days ago
London, United Kingdom SenseOn Full timeAre you a bright, motivated self-starter? Would you enjoy working in a dynamic and collaborative team, building and innovating on your ideas? Do you want to be part of an exciting, fast-moving environment at the forefront of cybersecurity technology? If the answer is yes, then keep reading! At SenseOn, our mission is to design and build the security...
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Customer Success Manager
2 weeks ago
London, United Kingdom zeroG - AI in Aviation Full timeCustomer Success – Customer Success Management / We're looking for our next Customer Success Manager to join our growing London team! Reporting to the Head of Enterprise Customer Success, as the Customer Success Manager will drive value, feature adoption, customer retention and strategic expansion across an Enterprise book of business. You will work...
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Customer Success Manager
4 weeks ago
London, United Kingdom Neota Full timeCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational institutions as our...
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Customer Success Executive
1 month ago
London, United Kingdom Smartbox.ai Limited Full timeAre you passionate about helping customers achieve their goals with cutting-edge technology? Do you have a knack for solving problems and delivering exceptional service? If so, you might be the perfect fit for our Customer Success team! We are an AI data-analytics software start-up that helps businesses gain clarity and insights into their data. Our...
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Customer Success Manager
4 weeks ago
London, United Kingdom Findrs Recruitment Ltd Full time**Customer Success Manager** **UK (Fully remote)** **£40.000 + Equity + Bonus** It’s easy to think that the hard work ends once you’ve landed a customer. In reality, the struggle to win your clients’ hearts is only just beginning, and, over the last decade, cultural trends, customer expectations, and business realities have combined tocompel more and...
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Customer Success Lead
2 days ago
London, United Kingdom Crane Venture Partners Full timeAre you a bright, motivated self-starter? Would you enjoy working in a dynamic and collaborative team, building and innovating on your ideas? Do you want to be part of an exciting, fast-moving environment at the forefront of cybersecurity technology? If the answer is yes, then keep reading! At SenseOn, our mission is to design and build the security...