Customer Success

3 weeks ago


London, United Kingdom Autogenai Full time

AutogenAI revolutionises the way people write, offering a collaborative platform powered by Artificial Intelligence. AutogenAI is seeking a highly motivated and customer-oriented leader to join our Customer Success team as Head of Global Customer Success Management. Reporting directly into our Chief Customer Officer, you will play a pivotal role in shaping the future of Customer Success Management at AutogenAI – from how we shape and manage our Customer Journey across segments, to how we engage our top-tier customers, to how we think about developing talent and skillsets within our team. You will act as a trusted advisor both internally and externally, you will develop new processes and oversee effective change management, you will collaborate with different departments and spearhead company-wide initiatives, and you will ensure that our customers grow, renew, and collaborate with us.  
Lead and oversee our global Customer Success Management team.

~ Drive Customer Success outcomes including increasing renewal rates and reducing churn, expanding revenue in accounts through up-sell and cross-sell, and driving new business growth through greater advocacy and reference-ability.

~ Measure the effectiveness of Customer Success Management by defining operational metrics for the team, creating a cadence for review within the team, and exposing relevant metrics to the executive team.

~ Attract, hire, and develop talent within the Customer Success Management team.

~ Inspire a company-wide culture of Customer Success. Align with key business units including Sales, Product and Marketing to drive product adoption, enhance the customer experience, and set the right expectations. 

~Ability to manage, influence and inspire through storytelling, negotiation, and consensus building.

~ Experience with AI software.   

~ Competitive salary and bonus 

~ Pension

~ Hybrid-working company, with two office days in our beautiful London office. 

~ Flexible Working 

~ Unlimited Annual Leave (Yes, you read right)   

~


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