Branch Manager/senior Manager
3 weeks ago
Due to growth and expansion within our team, SecuriGroup are seeking an experienced Front of House Area Manager within team to lead our dedicated team and demonstrate our values of Safety, Courtesy and Efficiency , to deliver exceptional service, maintain high-quality standards, and surpass customer expectations. You will play a pivotal role in overseeing our front of house operations, ensuring compliance, and driving continuous improvement.
The successful candidate will be adaptable to change and will thrive in a fast-paced environment with an ability to set a vision and get the right people in the right places to drive the business continually forwards.
At SecuriGroup, we believe that the diversity of our workforce should reflect that of the community in which we serve.
Oversee front of house services (reception, concierge, building management etc), maintaining high standards.
- Working closely with the HOD and Central Support team to achieve and align brand standards, best practice, and expectations
- Provide training and induction to all new and existing front of house staff whilst developing training to suit the needs of the business and clients.
- To ensure all reception staff absences, sickness and annual leave is monitored, recorded and reported to the HR department as necessary.
- Communicate and enforce policies and requirements.
- Maintain client and customer relationships and review performance.
- Ensure compliance, report incidents, and handle administration.
- Drive innovation and contribute to projects.
- Clean and current driving license.
- Excellent communication, IT, and report-writing skills.
- Willingness to work flexible shifts.
Continuous Learning: Access to tailored training programs, workshops, seminars, and industry conferences to enhance your skills and stay updated with the latest security trends.
Pathways for career progression and new challenges within our organization, fostering a culture of growth and advancement.
Performance Recognition: Acknowledgment of your achievements and outstanding performance through various recognition programs, creating a positive and motivating work environment.
Supportive Leadership: Guidance, mentorship, and resources from our committed leadership team to support your success and help you thrive in your role.
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