Consultancy Services Coordinator
6 days ago
Job Description Are you a Fire & Security Service Desk Coordinator based in Milton Keynes?
Telephone support to clients and engineers
Extensive support and training provided
This is a great opportunity for an experienced Service Desk Coordinator. Ensure that service requests received from customers are attended to promptly and in accordance
To control the team of service and maintenance engineers such that
Receive service requests by telephone, email, from customers, ascertaining the details of reported faults in an accurate manner, and promoting the image of the company as a responsive organisation.
Where possible, seek to resolve reported faults by telephone, liaising with technical staff as necessary, to avoid unnecessary engineer attendance.
In conjunction with the Service Manager, or his delegate, ensure that requirements for preventive maintenance visits are undertaken. Receive and action requests from engineers for replacement service stock ensuring items are ordered without undue delay and supervise the field engineering aspects of the service stock control procedures.
Update the Service Mentor computer system (CASH) with accurate details of calls received and subsequent status and progress.
To produce service statistical information and reports using the Mentor system on customer sites as and when required.
To prepare monthly chargeable service schedules in accordance with Company cut off dates.
Report any serious or significant engineering, administrative or customer relationship issues to the Service Manager without delay.
Ensure that any Health and Safety issues relating to the service engineers are addressed and that information connected with safe systems of working is communicated to them.
Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry.
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