Soft Services Liaison
4 months ago
**Contract: Banking**
***
**Location: Buckinghamshire**
***
**Hours of work: 40**
***
**Contract Type: Permanent**
***
**Reporting to the Soft Services Facilities Manager, the Supply Chain lead is critical to the running of the customer building ensuring internal and external value and operational delivery from the soft services supply chain including but not limited to cleaning, window cleaning, pest control, waste and landscaping.**
***
**As the Soft Services Liaison you will lead by example by building an excellent partnership with the client and suppliers to provide excellent service delivery, based on consistent and quality service delivery against contract KPI’s and SLAs.**
***
**Key Responsibilities**
***
- **Ensure standard of service delivery in line with agreed service levels
- PPM and reactive performance**:
- **Identifying and developing business opportunities, as appropriate**:
- **Develop manage and coordinate a process of continually reviewing and improving service contracted services**:
- **Ensure a 100% adherence to Santander vetting requirements**:
- **Maintaining and growing relationships with key supply partners to leverage value and service excellence for ISS and our Customer**:
- **Ensure statutory requirements are met within the framework of the contract and any delegated responsibilities are met on behalf of the Client**:
- **Chair regular review meetings with suppliers and stakeholders aimed to improve performance**:
- **Working as part of a wider team within Unity Place, collaborating and creating relationships with the various management, tenant and retail teams on service delivery**
***
**Professional and Personal Competencies/Qualifications**
***
- **Ability to spot gaps in our supply chain and processes that are blockers to success and suggest solutions to overcome**:
- **Passion for innovation within the supply chain and ability to work with multiple working groups simultaneously**:
- **Experience of working on a soft services account would be beneficial**:
- **Excellent written and verbal communication skills with the ability to communicate across all levels of seniority.**:
- **Working as either a lead or as part of a wider team in delivering services to the**
**client, tenants and general public**
***
**The Company**
***
**ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.**
***
**Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.**
**We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace**
**ISS is proud to be a diverse and inclusive employer.**
**ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background**
***
**Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.**
**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739***
**If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link**:
**TalentPlace***
**To find out more about what we do
-
Liaison Officer
3 months ago
Buckinghamshire, United Kingdom Chapman Recruitment Full time**Chapman recruitment are hiring a Liaison Officer on a temporary contract** **Duties**: - The role is for a Resident Liaison Officer on a Social Housing Retrofit project. The primary function of this position is to be the first point of contact between our teams and the residents, to ensure the residents are informed at all stages of the works due to take...
-
Resident Liaison Officer
3 months ago
Buckinghamshire, United Kingdom Resourcing Group Full time**Job Title **:Resident Liaison Officer **Work Location **:Gerrards Cross and Surrounding areas **Job Duration **:Contract (Temp to Perm) **Job Timing **:Mon - Fri 08:00 AM- 05:00 PM **Pay **:£16 per hour PAYE One of our leading clients are currently looking to employ a Resident Liaison Officer to join their team on a Temp to Perm basis covering the...
-
Resident Liaison Officer
3 months ago
Buckinghamshire, United Kingdom Resourcing Group Full timeHi , Greeting of the day, Hope you are doing great ! This is Shahina from Resourcing Group, if you are interested in below job profile kindly send your updated CV and let me know your best time to contact you. Job Title : Resident Liaison Officer Work Location : Gerards Cross, Buckinghamshire ,SL9 0NJ Job Duration : Temp to Perm Job Timing : Mon - Fri...
-
Gardener/labourer/trainee
3 months ago
Buckinghamshire, United Kingdom Quinlan Garden Services Ltd Full timeQuinlan Garden Services Ltd is a small family run business located in Stone. We currently operate a gardening service that offers all aspects of Garden maintenance, and soft landscaping. Due to expansion we are excited to recruit for a gardener/labourer/trainee. What is required: Any previous experience would be advantageous, how ever training is...
-
Customer Service Liaison
4 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Customer Relations Analyst to join our team at SRG. As a key member of our Quality Assurance department, you will play a critical role in ensuring exceptional customer service and resolving complaints in a timely and professional manner.Key ResponsibilitiesManage the intake process of complaints through phone and...
-
Customer Service Liaison
4 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Customer Relations Analyst to join our team at SRG. As a key member of our Quality Assurance department, you will play a critical role in ensuring exceptional customer service and resolving complaints in a timely and professional manner.Key ResponsibilitiesManage the intake process of complaints through phone and...
-
Customer Service Liaison
5 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Customer Relations Analyst to join our team at SRG. As a key member of our Quality Assurance department, you will play a critical role in ensuring exceptional customer service and resolving complaints in a timely and professional manner.Key ResponsibilitiesManage the intake process of complaints through phone and...
-
Customer Service Liaison
4 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Customer Relations Analyst to join our team at SRG. As a key member of our Quality Assurance department, you will play a critical role in ensuring exceptional customer service and resolving complaints in a timely and professional manner.Key ResponsibilitiesManage the intake process of complaints through phone and...
-
Customer Service Liaison
4 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Customer Relations Analyst to join our team at SRG. As a key member of our quality assurance department, you will play a critical role in ensuring exceptional customer service and complaint resolution.Key ResponsibilitiesManage customer complaints through phone and email, translating local language to English when...
-
Customer Service Liaison
4 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Customer Relations Analyst to join our team at SRG. As a key member of our quality assurance department, you will play a critical role in ensuring exceptional customer service and complaint resolution.Key ResponsibilitiesManage customer complaints through phone and email, translating local language to English when...
-
Customer Service Liaison
4 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Customer Relations Analyst to join our team at SRG. As a key member of our Quality Assurance department, you will play a critical role in ensuring exceptional customer service and resolving complaints in a timely and professional manner.Key ResponsibilitiesManage the intake process of complaints through phone and...
-
Customer Service Liaison
3 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Customer Relations Analyst to join our team at SRG. As a key member of our Quality Assurance department, you will play a critical role in ensuring exceptional customer service and resolving complaints in a timely and professional manner.Key ResponsibilitiesManage the intake process of complaints through phone and...
-
Customer Service Liaison
3 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Customer Relations Analyst to join our team at SRG. As a key member of our Quality Assurance department, you will play a critical role in ensuring exceptional customer service and resolving complaints in a timely and professional manner.Key ResponsibilitiesManage the intake process of complaints through phone and...
-
Customer Service Liaison
4 days ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Customer Relations Analyst to join our team at SRG. As a key member of our Quality Assurance department, you will play a critical role in ensuring exceptional customer service and resolving complaints in a timely and professional manner.Key ResponsibilitiesManage the intake process of complaints through phone and...
-
Customer Service Liaison
26 minutes ago
Marlow, Buckinghamshire, United Kingdom SRG Full timeJob SummaryWe are seeking a highly skilled Customer Relations Analyst to join our team at SRG. As a key member of our Quality Assurance department, you will play a critical role in ensuring exceptional customer service and resolving complaints in a timely and professional manner.Key ResponsibilitiesManage the intake process of complaints through phone and...
-
Ford - Service Business Manager
4 weeks ago
Buckingham, Buckinghamshire, United Kingdom MSX International Limited Full time €37,500Ford - Service Business Manager A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Up to £37,500 per year Permanent, 40 hours a week Dunton, Hybrid Are you a services manager looking for a new challenge? MSX International has the job for you! MSX International is looking...
-
Ford - Service Business Manager
4 weeks ago
Buckingham, Buckinghamshire, United Kingdom MSX International Limited Full time €37,500Ford - Service Business Manager A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Up to £37,500 per year Permanent, 40 hours a week Dunton, Hybrid Are you a services manager looking for a new challenge? MSX International has the job for you! MSX International is looking...
-
Customer Service Supervisor
2 weeks ago
Buckinghamshire, United Kingdom Proactive Global Full timeJob role and scopeYou will lead the customer service team within our busy commercial function to ensure that customer requirements are met and agreed OTIF levels are maintained for customer orders. Your team is the principle point of contact for all our customers; responsible for dealing with customer orders and queries by phone or into the customer service...
-
Customer Service Team Lead
3 weeks ago
Marlow, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time**Job Summary**Trinity Resource Solutions is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for managing a team of customer service agents, ensuring excellent customer service, and driving process improvements.**Key Responsibilities:****Team Management**: Manage a...
-
Customer Service Team Lead
3 weeks ago
Marlow, Buckinghamshire, United Kingdom Trinity Resource Solutions Full time**Job Summary**Trinity Resource Solutions is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for managing a team of customer service agents, ensuring excellent customer service, and driving process improvements.**Key Responsibilities:****Team Management**: Manage a...
