Support Service Area Manager

2 weeks ago


Milton Keynes Buckinghamshire, United Kingdom Company: Full time

Find jobs in the automotive retail industry
SGBREGIONAL SERVICES DIRECTOR EUROPE NORTHCommercial Operations has global responsibility for the strategy, operation and control of the Scania-owned sales and services companies and business units. Commercial Operations also provides support to the independent franchise network through its support functions and support companies.We are looking for:Our new Regional Services Director for Europe North – covering the following Business Units: Scania Great Britain, Baltics (Lithuania, Latvia and Estonia), Sweden, Norway, Denmark and Finland. Your main responsibility will be to act as the regional hub and facilitator for all Services related subjects in the region, facilitating the fulfilment of the local services targets and plans.This will be achieved by providing a strong focus on supporting the Business Units (BU) and their operations, requiring a coordinated approach to manage and follow up focus areas and activities within the region through a solid understanding of what is needed to improve the business on both a local and regional level. The position has an overall regional responsibility to steer, develop, implement and uphold necessary alignments, both horizontally (BU to BU) and vertically (Central/Regional to BU and vice versa) within the area of Services.Have overall regional responsibility for the Services Area ensuring there is a clear and globally aligned strategy and delivery plan to support and improve the operations.You will work proactively to develop, implement and follow-up processes, policies and solutions on an overall level:Through defined KPI’s monitoring and steering the business performanceVerify consistency of Services related plans on a regional levelConsolidate and prioritise BU business needs in both distributor and dealer networkSupport BU Services to reach their business and market plan targetsSupport & steer dealer performance activities within the regionMonitor/develop consistency of Services strategies, plans and activities in BUsSupport in improving and implementing Service Global standardsVerify that adequate levels of support are provided to the BUs including both distributor and dealer networkPropose actions to improve BU working methods and standards as well as overall performanceIdentify and spread good practices (benchmarks) throughout the regionCoordinate, coach and support in implementation of common strengths/areas to shareBalance implementation of regional common and global services projects and activitiesInitiate and follow-up agreed actionsAct as the “aggregated voice” of the region at HQ-level, by participation in applicable meetings To be successful in this role:You constantly look for possibilities to improve practice as part of a fast-changing business.You have extensive experience from a managerial position within Services as well as an understanding of the commercial environment. A pre-requisite is to be fluent in English, other languages are a bonus.Location:The location of this position is flexible, however, it is recommended that it is located within the region, considering the working hours in the region’s Business Units. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.AtScaniawe invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusionisa strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences,weensurewe havethe right peopleand together with an inclusive corporate culture,thisdrivesour business forward.Scaniais dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values;CUSTOMER FIRST,RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do


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