Application Support Engineer

2 months ago

United Kingdom Sinara Full time €38,000 - €45,000

A key purpose of the role is to provide technical support for our Sinara-built applications 24 hours a day, as such the position involves working beyond standard business hours, on a shift pattern rotating between late evenings, overnight and daytime shifts.
Your responsibilities will include maintaining our mission-critical applications, delivering both primary and secondary application management support within our cloud-based and on-premise environments, as well as providing third-line technical support for Sinara software applications to a variety of customers.
The role is remote although you must be based in the UK.

The role entails active monitoring, maintenance and incident support of Sinara software applications for our clients operationally beyond standard business hours.
Additionally, the role involves analysing, prioritising, and resolving customer support incidents, which may be for cloud-hosted or on-premise client applications. These incidents could relate to applications, data, or systems.
Another facet of the role will be involvement in some of the department’s large-scope projects, for example building internal environments with Kubernetes or implementing AWS security configurations.

Ensuring operational performance of our applications and environments
· Monitoring dashboards
· Overnight monitoring checks of the internal infrastructure
· Maintaining our Linux server estate and services
· Performing routine data or system configuration tasks
· Deploying, managing and updating AWS services and other cloud platforms
· Collaborating with developers upon identification of potential software defects
· Transitioning issues to the standard-hours application support team
 
Proactively updating support materials
· Contributing to customer service performance reports
· Participating in application testing throughout the full test lifecycle.
You will collaborate with Sinara’s own software development teams.

The shifts
A key purpose of the role is to fulfil our duty to provide technical support services for our applications 24 hours a day. The role makes up the 3 rd member of a team of fellow multi-shift engineers who together seamlessly cover the 24 hours split across 3 shifts: late evenings (5:30pm to 01:30am), overnight (12:30am to 8:30am) and flexible daytime shifts. The shifts rotate on approximately monthly basis and all multi-shift engineers are required to be available to fulfil any shifts with notice. 
Currently we support clients 24/5 but we expect this to develop into 24/7 support.

Demonstrating a solid general knowledge of IT concepts (Windows, Linux, networking, VMs, databases) along with a good understanding of AWS deployments, and administration of containerisation tools and orchestration platforms is essential.
· Linux
· AWS (Managing AWS resources in an existing architecture, using monitoring tools and deploying applications on existing architecture)
 
Experience in working during out-of-business hours shifts, focusing on maintaining cloud-hosted environments and software applications.
It would be beneficial to have knowledge in:
· PostgreSQL (SQLserver, MySql)
· Networking
 
To excel in this role, we seek engineers who possess a passion for tackling diverse and complex IT challenges. They should have the aptitude and dedication to rapidly acquire new technical abilities and assimilate fresh domain knowledge as necessary. Our operations are within the financial sector but prior experience in this field is not mandatory.
Career progression and training:
Comprehensive training will be provided as needed.
Sinara will provide training on industry/domain-specific topics and applications.
There will be opportunities to join wider technical training offered within Sinara.
Certification training is supported at Sinara where it is relevant to the role.
 
Sinara offers a competitive salary and benefits package, which includes:
· Two Profit-related bonus schemes
· Annual salary reviews
· 25 days of holiday
· A pension plan and pension salary sacrifice option
· Private medical scheme
· Training budget per employee
· All necessary home working equipment
· Employee wellbeing benefits (e.g. counselling)

This position is full-time, requiring 35 to 45 hours of work per week (depending on the shift). 5 over the course of all shift rotations.
It is a remote based role (within UK).
 
Sinara is a well-established software house based in London, offering software development services and products to exchanges, financial institutions, and market data vendors. We provide robust technical expertise and adopt a pragmatic, flexible approach to delivering and supporting business-critical IT systems.
As an equal opportunities’ employer, we invite applications from all suitably qualified individuals, regardless of race, gender, disability, age, religion or belief, sexual orientation, or relationship status.
 
co.uk with Multi-shift Application Support Engineer in the subject line and our recruitment team will be in touch.

  • Application Support Engineer

    3 weeks ago

    United Kingdom Ultima Full time

    Job Title: Application Support Engineer Company: Ultima App Support Location: Remote Job Summary: Ultima App Support is seeking a highly skilled Application Support Engineer to join our remote team. In this role, you will provide expert troubleshooting and support for applications, manage Azure environments, and contribute to the stability and...

  • Application Support Engineer

    3 weeks ago

    United Kingdom Ultima Full time

    Job Title: Application Support EngineerCompany: Ultima App SupportLocation: RemoteJob Summary: Ultima App Support is seeking a highly skilled Application Support Engineer to join our remote team. In this role, you will provide expert troubleshooting and support for applications, manage Azure environments, and contribute to the stability and efficiency of our...

  • Application Support Engineer

    3 weeks ago

    United Kingdom Ultima Full time

    Job Title: Application Support Engineer Company: Ultima App Support Location: Remote Job Summary: Ultima App Support is seeking a highly skilled Application Support Engineer to join our remote team. In this role, you will provide expert troubleshooting and support for applications, manage Azure environments, and contribute to the stability and...

  • Application Support Engineer

    3 weeks ago

    United Kingdom Ultima Full time

    Job Title: Application Support Engineer Company: Ultima App Support Location: Remote Job Summary: Ultima App Support is seeking a highly skilled Application Support Engineer to join our remote team. In this role, you will provide expert troubleshooting and support for applications, manage Azure environments, and contribute to the stability and efficiency...

  • Application Support Engineer

    3 weeks ago

    United Kingdom Ultima Full time

    Job Title: Application Support EngineerCompany: Ultima App SupportLocation: RemoteJob Summary: Ultima App Support is seeking a highly skilled Application Support Engineer to join our remote team. In this role, you will provide expert troubleshooting and support for applications, manage Azure environments, and contribute to the stability and efficiency of our...

  • Application Support Engineer

    3 weeks ago

    United Kingdom Ultima Full time

    Job Title: Application Support Engineer Company: Ultima App Support Location: Remote Job Summary: Ultima App Support is seeking a highly skilled Application Support Engineer to join our remote team. In this role, you will provide expert troubleshooting and support for applications, manage Azure environments, and contribute to the stability and...

  • Application Support Engineer

    4 months ago

    United Kingdom Oliver Bernard Full time €75,000

    Application Support Engineer - £75K Our client is a growing Financial Technology (FinTech) company -They build innovative software for risk management, investment analytics and even trading market data. They’re growing their Operations and Support team and are looking to engineers to join them. In a varied role you’ll be involved in customer-facing...

  • Application Support Engineer

    4 months ago

    United Kingdom Oliver Bernard Full time €75,000

    Application Support Engineer - £75K Our client is a growing Financial Technology (FinTech) company -They build innovative software for risk management, investment analytics and even trading market data. They’re growing their Operations and Support team and are looking to engineers to join them. In a varied role you’ll be involved in customer-facing...

  • SQL Application Support Engineer

    3 weeks ago

    United Kingdom Ultima Full time

    Job Title: Application Support Engineer Company: Ultima App Support Location: Remote Ultima App Support is seeking a highly skilled Application Support Engineer to join our remote team. In this role, you will provide expert troubleshooting and support for applications, manage Azure environments, and contribute to the stability and efficiency of our...

  • SQL Application Support Engineer

    3 weeks ago

    United Kingdom Ultima Full time

    Job Title: Application Support Engineer Company: Ultima App Support Location: Remote Ultima App Support is seeking a highly skilled Application Support Engineer to join our remote team. In this role, you will provide expert troubleshooting and support for applications, manage Azure environments, and contribute to the stability and efficiency of our...

  • Application Support Engineer

    2 weeks ago

    United Kingdom Principle Full time €106,000

    Are you a versatile engineer who thrives at the intersection of business and technology? We’re hiring a Business Support Engineer to develop tailored technical solutions and collaborate with partners to unlock the full potential of our platform. Salary Range : Up to £106k annually (PAYE), paid weekly. Contract : 8 months, inside IR35, PAYE - Paid...

  • SQL Application Support Engineer

    3 weeks ago

    United Kingdom Ultima Full time

    Job Title: Application Support Engineer Company: Ultima App Support Location: Remote Ultima App Support is seeking a highly skilled Application Support Engineer to join our remote team. In this role, you will provide expert troubleshooting and support for applications, manage Azure environments, and contribute to the stability and efficiency of our...

  • Application Support Engineer Windows

    4 months ago

    United Kingdom Oliver Bernard Full time €75,000

    Application Support Engineer - £75K Our client is a growing Financial Technology (FinTech) company -They build innovative software for risk management, investment analytics and even trading market data. They’re growing their Operations and Support team and are looking to engineers to join them. In a varied role you’ll be involved in...

  • Application Support Engineer Windows

    4 months ago

    United Kingdom Oliver Bernard Full time €75,000

    Application Support Engineer - £75K Our client is a growing Financial Technology (FinTech) company -They build innovative software for risk management, investment analytics and even trading market data. They’re growing their Operations and Support team and are looking to engineers to join them. In a varied role you’ll be involved in...

  • Applications Support Developer

    4 weeks ago

    United Kingdom Oliver Bernard Full time €70,000

    Application Support Developer - Website / App - £70K West London – Media - Publishing - Online - Support Engineer Our client is a leading online media, news and streaming company – With 100s of millions of users every month! They’re looking for an Application (Support) Engineer / Developer to join them, work closely with engineering and content...

  • Application Engineer

    3 weeks ago

    United Kingdom Visum Recruitment Ltd Full time

    Job Title - Application Engineer / Technical Sales EngineerSalary - Circa £42,000 plus company car.Location - Office / Hybrid / RemoteWe are recruiting for a market leading manufacturer of HVAC control solutions, who are looking for an Applications/Technical Sales Engineer to join their growing team.The ideal candidate will have a proven track record in a...

  • IT Senior Application Support Engineer

    1 month ago

    United Kingdom Harrington Starr Full time €85,000

    Application Support Engineer - London - Hybrid role - £85,000 Harrington Starr have just partnered with a leading Global Trading Firm who are looking for a brand new Application Support Analyst to join an expanding team in a new area of the business. They are looking for a support professional with a great technical background and someone who can...

  • Commodities Application Support Engineer

    2 weeks ago

    United Kingdom Referment Full time

    Referment is working with a prestigious hedge fund who have a world renowned commodities trading desk that generates impressive revenue on a global scale. They have recently started the search for a Commodities Application Support Engineer to work directly with their Commodities Portfolio Managers, Quants and Analysts in London, providing technical support...

  • Application Support Engineer

    2 months ago

    United Kingdom Sinara Full time

    A key purpose of the role is to provide technical support for our Sinara-built applications 24 hours a day, as such the position involves working beyond standard business hours, on a shift pattern rotating between late evenings, overnight and daytime shifts. Your responsibilities will include maintaining our mission-critical applications, delivering both...

  • Senior Application Support Engineer

    1 month ago

    United Kingdom Harrington Starr Full time €85,000

    Application Support Engineer - London - Hybrid role - £85,000 Harrington Starr have just partnered with a leading Global Trading Firm who are looking for a brand new Application Support Analyst to join an expanding team in a new area of the business. They are looking for a support professional with a great technical background and someone who can...