Client Services Manager

1 week ago

Bristol, United Kingdom MetaSource, LLC Full time

Description

The Client Services Manager is responsible for effective management of assigned client accounts to meet and fulfill client needs and expectations. Acts as a collaborative partner and primary business contact in coordinating client interactions with MetaSource's internal teams.

Responsibilities:

  • Builds and cultivates working relationships with both customers and internal MetaSource team members including operations, sales, and software development.
  • Leverages company products and services to meet client’s goals, interests, and objectives
  • Ensures client Service Level Agreements (SLAs) are met every day through the use of daily checklists and available reports
  • Coordinates implementation between internal operations team and clients which include the development of standard operating procedures.
  • Manages contracts, change requests, and contract renewals for both new and existing clients.
  • Responsible for efficient client communications, conflict resolution, and compliance on client deliverables.
  • Completes and verifies invoices and is responsible for payment collections.
  • Ensures that all processes and procedures meet quality standards and client expectations are achieved.
  • Appropriately escalates key issues and information to leadership.
  • Takes ownership of the contract, change orders, and contract renewals for both new and existing clients and projects.
  • Ensures that revenue is properly assigned and forecasted and that projects are profitable.
  • Ensures that all processes and procedures are completely documented according to department guidelines.
  • Makes recommendations on internal tools to gain efficiencies in client program maintenance.

Requirements

  • Bachelor's degree and a minimum of 4 years of account/project management experience; or equivalent combination of education and experience; proven account management skills required to create, maintain, build and enhance customer relationships; knowledge of the BPO industry is a plus.
  • Ability to read and interpret documents such as company policies; ability to write routine reports and correspondences; excellent and effective written and verbal communication, able to successfully interpret the customer's needs.
  • Extensive experience with Microsoft Office, such as Microsoft Word, Microsoft Excel, and Microsoft Outlook. Technical competence is required (able to learn and understand various software, hardware, networks, etc.).

Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.

#J-18808-Ljbffr

  • Client Services Manager

    Found in: Whatjobs ES C2 - 1 week ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account Manager Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness,...

  • Client Services Manager

    1 week ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account Manager Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness,...

  • Client Services Manager

    1 week ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account Manager Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness,...

  • Client Services Manager

    1 week ago

    Bristol, United Kingdom CareerBliss Full time

    Client Manager / Account Manager Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness,...

  • Client Services Manager

    Found in: beBee S GB - 3 days ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account Manager Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients click apply for full job details

  • Client Services Manager

    4 days ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account Manager Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients click apply for full job details

  • Client Services Manager

    2 days ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account Manager Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness,...

  • Client Services Manager

    2 weeks ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account Manager Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness,...

  • Client Services Manager

    1 week ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account Manager Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness,...

  • Client Services Manager

    5 days ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account ManagerDo you have the skills to fill this role Read the complete details below, and make your application today. Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation...

  • Client Services Manager

    1 week ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account Manager Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic results for clients. This dynamic agency prioritises efficiency and effectiveness,...

  • Client Services Manager

    Found in: Jooble UK C2 - 4 days ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account Manager Do you have the skills to fill this role Read the complete details below, and make your application today. Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and...

  • Client Services Manager

    4 days ago

    Bristol, United Kingdom Henry Nicholas Associates Ltd Full time

    Client Manager / Account Manager Do you have the skills to fill this role Read the complete details below, and make your application today. Overview of Company: Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and...

  • Administrator

    Found in: beBee S GB - 3 weeks ago

    Bristol, United Kingdom Client Full time

    Role: Administrator (Entry level and experienced considered) Salary: £19,000 - £22,000 Location: Bristol, City Centre Hours: Monday - Friday 08:00 - 16:00 Career Development + Full Training + 25 Days Holiday + bank holidays Are you looking for a role with full training, a close-knit team and the opportunity to establish yourself within the core...

  • Client Services Director

    1 week ago

    Bristol, United Kingdom ADLIB Full time

    **Client Services Director for an industry-leading South West CRM/Digital agency.**: - **Salary in the region of £80-100k + benefits.**: - **Hybrid working between home and their Bristol based office** We're looking for a seasoned Client Services Director or Senior Account Director/Client Partner to join a leading Bristol based CRM/digital marketing...

  • Client Director

    3 weeks ago

    Bristol, United Kingdom IDEX Consulting Full time

    There is often talk about client experience these days in the broking market, but in an industry that has become highly commoditised over the years, some Brokers are doing 'just enough' to stop their clients jumping ship. You set the bar when it comes to your clients, you break through any commoditisation because you truly know what your clients value, you...

  • Client Manager/portfolio Manager/business Services

    3 weeks ago

    Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Manager, Client Manager, Portfolio Manager, Business Services Manager, Senior Manager, £40,000 - £55,000 **Your new company**This is a well-known, rapidly expanding, and lucrative chartered accounting firm situated in Bristol. They represent a diverse range of clients while also identifying a significant area of growth within their Legal sector client base...

  • Client Manager/portfolio Manager/business Services

    3 weeks ago

    Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Manager, Client Manager, Portfolio Manager, Business Services Manager, Accounts Manager, £45,000 - £55,000 **Your new company**Based in central Bristol, this chartered firm represents a diverse range of clients in a variety of industries, including single traders, partnerships, and limited companies, SMEs, and a considerable number of larger corporates...

  • Client Engagement Manager. Professional Services

    3 days ago

    Bristol, United Kingdom Artis Recruitment Full time

    Client Engagement Manager Bristol Flexible Working Highly Competitive Salary + benefits and 25+ days holiday Our client is a leading UK law firm, advisors to many of the UK's leading businesses and public sector organisations. With local, national and international reach, they employ over 1,000 people in offices across the UK and in a network of partner...

  • Client Service Executive

    6 days ago

    Bristol, United Kingdom Meraki Full time

    This is a key role as you will be managing client processes and creating an excellent client experience. **Responsibilities of the Position**: - Provide administrative support & assistance to the Front Office - Monitor, resolve, escalate outstanding aged queries - Management of account opening, transfers, and onboarding - Log, maintain and respond to...