IT Helpdesk Manager

4 weeks ago


England, United Kingdom First Military Recruitment Ltd Full time

LB247 - IT Helpdesk Manager

Location : Bolton

Salary : GBPDOE

Overview:

First Military Recruitment are currently seeking an IT Helpdesk Manager on behalf of one of our clients.

You will have responsibility for managing a team of Desktop Support Technicians (DST S) who provide support to more than 1800 users across the UK. Our client encourages applications from ex-military personnel however all candidates will be given due consideration.

Duties and Responsibilities:

  • To lead and motivate the Desktop Support Team (DST) ensuring the required work is completed within the set business expectations.
  • To manage all DST s ensuring all business SLA s and KPI s are always achieved.
  • To develop a knowledge based shared framework to avoid single points of failure.
  • To develop the DST s to ensure there is an equal balance of customer focus and technical ability.
  • To effectively manage, appraise and develop all DST S.
  • To motivate and performance manage all DST S in line with the businesses expectations.
  • To ensure the smooth operational running of the help desk at all times.
  • To observe, feedback and analyse support calls to develop the DST and prevent future problems.
  • To continually review, define and rewrite all Desktop Support Technicians procedures.
  • To actively manage all customer issues and manage the whole escalation process effectively.
  • To act as the first liaison point to all customer complaints.
  • Continually account manage all existing customers to ensure a high level of retention is achieved.
  • To identify opportunities for service improvement and make recommendations.

Skills and Qualifications:

  • Comptia Network+.
  • Excellent knowledge of Windows 10 and above, Mail Server and Microsoft Office suites.
  • Candidates must have a fundamental knowledge of networking i.e. TCP/IP, LAN & WAN and their components.
  • Knowledge of antivirus solutions, firewalls and web content access control.
  • Experience of installing and configuring Windows Server 12 and above.
  • Excellent time management skills with the ability to prioritise workload according to others needs.
  • Excellent customer service and communication skills in order to deal with the needs of the business politely and efficiently.
  • Willingness and enthusiasm to continually develop technical skills in line with the needs of the business.
  • A proactive, confident, hardworking individual possessing excellent communication skills and a methodical approach to work.
  • Ability to work on own initiative and prioritise work, whilst maintaining high standards at all times. Be motivated by achievement of personal targets and success.
#J-18808-Ljbffr

  • England, United Kingdom 300 North Limited Full time

    Role: Compliance & Helpdesk Manager Location: Stoke-on-Trent Salary: £27,000 - 37.5h week Our client, a Facilities Management Provider, is looking for a Helpdesk Manager to work at one of their sites in Stoke-on-Trent. This is an exciting opportunity to work for a friendly and progressive, flexible Facilities Management organisation who are growing and...


  • England, United Kingdom Accountability Recruitment Full time

    A fantastic opportunity to join a friendly company in Petersfield. The successful candidate will be responsible for a wide range of duties to ensure efficient Responsibilities: * Update company software (Clik) and client portals efficiently to reflect new work requests and job completion * Liaise with clients and Contracts Managers to ensure good...

  • Helpdesk Operator

    3 weeks ago


    England, United Kingdom Pinnacle Group Limited Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...

  • Helpdesk Operator

    3 weeks ago


    Staffordshire, England, United Kingdom Pinnacle Group Limited Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...


  • England, United Kingdom Pinnacle Group Limited Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...


  • Staffordshire, England, United Kingdom Pinnacle Group Limited Full time

    Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200...

  • MSP Helpdesk Engineer

    4 weeks ago


    England, United Kingdom Stratospherec Ltd Full time

    Company Overview: Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele. Role Highlights: I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd...


  • England, United Kingdom 4square Recruitment Ltd Full time

    IT Support / Software Support Technician Required. This is a hybrid role. You will join a dynamic support team in the operations department, where you will provide assistance to an extensive client base via email, helpdesk, and phone. Additionally, you will play a vital role in enhancing and managing the internal IT Infrastructure. Your...


  • England, United Kingdom Apogee Corporation Limited Full time

    Hybrid working pattern, 2 home working, 3 office Monday to Friday 8am – 5pm, 8.30 – 5.30 and 9am – 6pm on a rota As part of our fast paced and dynamic Helpdesk team, the role of Helpdesk Technician aims to resolve printing, network and services issues remotely. Additionally, you will be involved in the triage of Laptop & PC break fix hardware...


  • England, United Kingdom 300 North Limited Full time

    Role: Compliance & Helpdesk Manager Our client, a Facilities Management Provider, is looking for a Helpdesk Manager to work at one of their sites in Stoke-on-Trent. This is an exciting opportunity to work for a friendly and progressive, flexible Facilities Management organisation who are growing and have lots of secure career and development...

  • Hard Services Manager

    2 weeks ago


    England, United Kingdom Alex Young Recruitment Limited Full time

    We have a fantastic opportunity for an experienced Hard Services Manager to join an iconic Arts Entertainment Venue in Central London. This is a 2-year fixed term contract. As the Hard Services Manager, you will report into the Head of Facilities and be responsible for the delivery of the maintenance to the Grade II listed property. Your team will consist...


  • England, United Kingdom Stratospherec Ltd Full time

    Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele. I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer. Starting 32 days of...

  • IT Support Technician

    2 weeks ago


    England, United Kingdom 4square Recruitment Ltd Full time

    IT Support / Software Support Technician Required. This is a hybrid role. You will join a dynamic support team in the operations department, where you will provide assistance to an extensive client base via email, helpdesk, and phone. Additionally, you will play a vital role in enhancing and managing the internal IT Infrastructure. Your responsibilities...


  • England, United Kingdom H&R Talent Full time

    A fantastic opportunity for an IT Service Desk Manager has become available to join a leading law firm in London on a permanent basis. The role of IT Service Desk Manager is to manage the IT Service Desk team provide an outstanding service to colleagues. Essential Duties and Responsibilities: Effectively managing workload and priorities within the...


  • England, United Kingdom Joshua Robert Recruitment Full time

    Housing Management Worker- South Yorkshire – Full Time – Reputable Charity – Training & Progression – Social Working Hours & Flexible Remote Working Are you passionate about giving people a second chance? Do you hold experience in supporting adults with complex needs? The Organisation: A responsible and progressive charity, aiming to provide...


  • England, United Kingdom PDA Search and Selection Ltd Full time

    Benefits: Company Car/Van, company pension scheme, BUPA (couple cover), 33 days holiday (including bank holidays) We are advertising this Regional Maintenance Technician (electrical) role on behalf of our client ‘City Facilities Management’. To maintain and repair a range of electrical, mechanical plant and equipment in retail outlets including all...

  • Contract Manager

    3 weeks ago


    England, United Kingdom 300 North Limited Full time

    Contract Manager Stoke-on-Trent £55,000 p/a We have an exciting opportunity for a Contract Manager to join a forward thinking, friendly and growing Facilities Management organisation in Stoke-on-Trent. The Contract Manager will be responsible for the hard services FM on a growing portfolio of student accommodation. Overseeing a technical supervisor and...


  • England, United Kingdom PDA Search and Selection Ltd Full time

    Benefits: Company car, bonus opportunities, company pension scheme, BUPA (couple cover), 33 days holiday (including bank holidays). We are advertising this Area Maintenance Manager role on behalf of our client ‘City Facilities Management’. This Area Maintenance Manager (AMM) will lead the technical teams in the delivery of PPM and Reactive maintenance...


  • England, United Kingdom IT Works Recruitment LTD Full time

    Job Title: IFS Change Manager Are you an accomplished Change Manager with a wealth of experience in ERP implementation projects? Our client, a leading organization embarking on a greenfield implementation of the IFS Cloud system, is seeking a professional like you to drive their change management efforts. Proven Experience: Do you have 8-10 years of...


  • England, United Kingdom IT Works Recruitment LTD Full time

    Job Title: IFS Change Manager Are you an accomplished Change Manager with a wealth of experience in ERP implementation projects? Our client, a leading organization embarking on a greenfield implementation of the IFS Cloud system, is seeking a professional like you to drive their change management efforts. Proven Experience: Do you have 8-10 years of...