Regional Director
3 weeks ago
About The Role
To support the Managing Director in leading an operational region in the North East, Yorkshire and Cumbria within HC One’s portfolio of homes, ensuring the company meets its purpose to be the ‘Kind Care Company", serving the heart of each of our local communities, and supporting those we care for to lead their best life.
As Regional Director, you will be responsible for working with the Managing Director in delivering effective and inspiring leadership, driving HC-One’s vision by developing and maintaining high standards of kind care, evidenced by outcomes for Residents, ensuring our homes comply with all statutory and regulatory requirements and provide high-quality service to our residents.
As a senior leader with your respective region, you will be expected to lead, role model and champion an engaging culture, where Colleagues can bring their best selves to work; feel empowered and enabled to deliver kind care, within a fulfilling and inclusive environment.
You will work closely with other functions and support partners to ensure homes and areas have the necessary insight and support to deliver excellence across people, quality and performance domains.
You will support the Managing Director to optimise performance, ensuring the achievement of targets and measures using robust systems of performance management which is focussed on continuous improvement.
About The Company
HC-One would like to attract, recruit, and retain its people, on the basis that their individual values and behaviours align with the values of HC-One.
- Kindness – We are kind to everyone we care for, work with or meet at HC-One
- Integrity – We do what we say, keep our promises, and acknowledge any errors
- Essential – We prioritise what is important and then focus on those tasks
- Simplest – We are clear and straightforward in our communication.
- Best Value – We focus on tasks that offer real value and look for the best value in everything we do. It is these values-based behaviours and competencies that will be measured during recruitment and selection and performance development reviews (Ascent)
We are passionate about ensuring that our current and future Colleagues can be their true selves, and that our workforce represents the communities we serve. We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family andwe are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one.
About You
In your role as Regional Director, you will be passionate about excellence in care and lead by example to improve the quality-of-service delivery. You will be adaptable and flexible in your approach to meet the demands of the service.
Committed to ‘putting homes at the centre’ ensuring that support from area teams and support colleagues is customer focused for homes and home managers.
Is non-accepting of poor care or unkind behaviours and encourages a culture of high performance whereby improving the quality-of-service delivery of kind care and kind leadership is embraced by all team members.
Works closely with Area Directors and Quality Improvement Leads to establish and deliver the vision and plan for their region. Ensures regulatory standards are met within agreed timelines and delivered through robust quality assurance monitoring with effective processes in place to improve services.
Qualifications and Skills Required
Essential
- Educated to degree level or equivalent qualification or successful experience operating at senior leadership level, preferably, although not exclusively, within health or social care industry or a multi-faceted management service / company.
- Good clinical and operational knowledge of developing high quality care services.
- Sound commercial awareness, with experience of managing budgets and delivering against financial targets and supporting the business development opportunities.
- Effective and strategic influencing, with the ability to build and maintain strategic relationships.
- Demonstrated ability to work in an ambiguous, volatile and uncertain environment and bring clarity and vision to colleagues.
- Excellent verbal and written communication skills, able to communicate with confidence, conviction and enthusiasm.
- Strong effective People leadership skills, committed to respecting, valuing and developing Colleagues. Analytical problem-solver – with the ability to interpret complex information and act upon it appropriately. Including identify root causes, identify trends, performance and risk, developing action plans for quality improvement.
- Excellent time management, delegation and organisational skills executed effectively under pressure.
- Ability to recognise and respond to Health & Safety risks likely to occur in a health and Social care environment and is a ‘hands on’ visible leader, able to demonstrate and lead by example.
- Management of multi-site locations.
- Track record of planning and delivering real and demonstrable change galvanising different points of view to take advantage of opportunities.
- Ability and proven prior experience to prepare and implement actions arising from performance and regulatory reports.
- Demonstrable track record of turning around failing or weak services, achieving successful and positive change and results.
- Ability to prepare and implement actions arising from performance and regulatory reports.
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