Current jobs related to Guest Services Shift Manager - Minehead Somerset - Butlins

  • Guest Services

    5 months ago

    Minehead, United Kingdom Butlin's Full time

    About Butlin’s At Butlin’s, we’re all about fun, excitement and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working...

  • Guest Services Manager

    3 weeks ago

    Minehead, Somerset, United Kingdom Butlin's Full time

    About the RoleWe're seeking a passionate leader to join our team at Butlin's Minehead Resort as part of our Accommodation and Guest Services department. As a Venue Manager, you'll play a vital role in helping our guests create unforgettable experiences. You'll be part of a dynamic team responsible for providing exceptional service to our guests, ensuring...

  • Guest Services Manager

    3 weeks ago

    Minehead, Somerset, United Kingdom Butlin's Full time

    About the RoleWe're seeking a passionate leader to join our team at Butlin's Minehead Resort as part of our Accommodation and Guest Services department. As a Venue Manager, you'll play a vital role in helping our guests create unforgettable experiences. You'll be part of a dynamic team responsible for providing exceptional service to our guests, ensuring...

  • Guest Services Representative

    2 months ago

    Minehead, Somerset, United Kingdom Butlin's Full time

    {"About the Role": "We're looking for a talented individual to join our Guest Services team at Butlin's, where you'll play a vital role in delivering an unforgettable experience for our guests.As a Guest Services Representative, you'll be the first point of contact for our guests, providing exceptional service and support to ensure their holiday is nothing...

  • Guest Services Representative

    2 months ago

    Minehead, Somerset, United Kingdom Butlin's Full time

    {"About the Role": "We're looking for a talented individual to join our Guest Services team at Butlin's, where you'll play a vital role in delivering an unforgettable experience for our guests.As a Guest Services Representative, you'll be the first point of contact for our guests, providing exceptional service and support to ensure their holiday is nothing...

  • Guest Services Manager

    2 months ago

    Minehead, United Kingdom Butlin's Full time

    Description About the Role We're looking for a passionate leader to join us at ourMinehead Resort as part of our Accommodation and Guest Services department. As a Venue Manager, you'll be vital in helping our guest's create smiles. You'll be part of a big team of people who are responsible for providing our guests with an altogether more fun and...

  • Guest Services Advisor

    4 days ago

    Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...

  • Guest Services Advisor

    2 months ago

    Minehead, United Kingdom Butlins Full time

    About the Role  The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their stay...

  • Guest Services Advisor

    1 month ago

    Minehead, United Kingdom CV-Library Full time

    Description About the Role  The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate...

  • Guest Services Advisor

    2 months ago

    minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...

  • Guest Services Advisor

    5 months ago

    Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...

  • Guest Services Advisor

    5 months ago

    Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...

  • Guest Services Advisor

    2 days ago

    Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...

  • Guest Services Advisor

    5 months ago

    Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate...

  • Guest Services Advisor

    4 days ago

    Minehead, United Kingdom Butlin's Full time

    DescriptionAbout the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...

  • Guest Services Advisor

    4 days ago

    Minehead, United Kingdom Butlins Full time

    About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their stay...

  • Guest Services Advisor

    5 days ago

    Minehead, United Kingdom Butlin's Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...

  • Guest Services Advisor

    1 day ago

    Minehead, United Kingdom CV-Library Full time

    Description About the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate...

  • Guest Services Advisor

    2 days ago

    Minehead, United Kingdom Butlin's Full time

    DescriptionAbout the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...

  • Guest Services Advisor

    2 days ago

    Minehead, United Kingdom Butlin's Full time

    DescriptionAbout the Role The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us. Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their...

Guest Services Shift Manager

2 months ago

Minehead Somerset, United Kingdom Butlins Full time
Description

If you think you are the right match for the following opportunity, apply after reading the complete description.

Summary of Role Purpose

The Guest Services Shift Manager will be responsible for ensuring the Guest Services Team deliver an exceptional guest experience to all guests visiting the resort. The Guest Services Team are the main point of contact for any questions, issues or concerns experienced by guests during their break. This can range from questions about accommodation and activities, complaints, accessibility requests and more. You will also liaise very closely with the wider Guest Services & Accommodation Team to manage any issues proactively that arise to ensure we can try and improve the experience for the guest. 

 

Key Responsibilities

We are looking for a candidate responsible for resolving guest issues, ensuring high guest satisfaction as measured by Net Promoter Score (NPS), and fostering a positive team environment reflected in the Employee Net Promoter Score (ENPS). 

Additionally, this role will handle the resolution of clean and fault-free (CAFF)-related matters and oversee compensation management to ensure fair and timely outcomes. 

About You

As the Guest Services Shift Manager, your responsibility includes overseeing Guest Service during your shift and ensuring seamless daily operations through prompt and effective resolution of guest inquiries, issues, and complaints. 

The role entails documenting and prioritising tasks in collaboration with the facilities and accommodation teams, fostering a positive and proactive approach to problem-solving based on feedback from guests and staff.

Additionally, you will monitor guest Net Promoter Scores (NPS), using insights to enhance the guest experience, ensure health and safety compliance within your team, and collaborate with the people team to boost engagement and retention. 

Key Knowledge, Experience & Qualifications

For this position, we are seeking someone with extensive experience in Guest Services or Customer Service, along with a strong background in conflict resolution and assisting dissatisfied customers and guests. Effective communication and the ability to adapt communication styles to different situations are essential, as well as an empathetic and understanding approach.
The ideal candidate should be skilled in managing multiple priorities, adapting quickly to changing demands, and effectively leading, coaching, and motivating a team, especially during high-pressure periods.

About Butlin's

At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin’s