Guest Services

5 months ago

Minehead, United Kingdom Butlin's Full time

About Butlin’s

At Butlin’s, we’re all about fun, excitement and adventure by the bucketload For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – we think you’ll fit right in

About the Role
The main purpose of the role is to deliver a fantastic service to our guests while they are enjoying their holiday with us.
Here in Guest Services you will be mainly working back of house on our telephone-based system helping our guests have an altogether more entertaining and fun break. You will be helping our guests curate their stay with us by giving advice about the fantastic product offering we have and giving advice about our local area. We put the fun back in to our guests holiday so if things aren’t going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest. Within the guest services team, we also look after the check-in experience for all of our guests and meet some guests face to face to talk through anything, they may need help with.

About You 
We are looking for team with great communication skills who  enjoy helping people, A team player who supports your colleagues while they support you.  You will need a great telephone manner including being confident at offering solutions to our guests
We use different systems to log jobs and feedback for our guests so being confident on a computer is a must

Normal working hours:
We are currently looking for Full Time team to join us in Guest Services. Normal working will be a shift between 9am and 9pm on our arrival days and any other day will be 9-5. We are open 7 days a week so flexibility with days, start and finish times will be needed to ensure we can give our guests a great experience.

We think working at Butlins is pretty special and here are just a few of the benefits of working for us:

Resort discounts on food and drink in our retail outlets
Free use of many resort facilities and significantly discounted rate for your friends and family
Subsidised OFSTED nursery facilities available on resort
Discounted Bourne Leisure holidays for you, your friends and family
Free parking on resort
Subsidised live on accommodation available for team relocating to the area
Chance to earn commission upgrading our guests experience and booking new holidays.
Reward & Recognition schemes including team member of the month and departmental incentives

Additional information:Employment type: Full-time

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